About the role

AML & Safer Gambling Specialist protecting customers and enforcing UKGC standards in a fast-growing global gaming brand. Monitoring activity and conducting reviews to mitigate gambling-related harm.

Responsibilities

Monitor customer activity to identify indicators of problem gambling, financial vulnerability, or atypical behaviour in line with UKGC requirements.
Conduct Safer Gambling reviews, including affordability assessments, risk profiling, and required customer interactions.
Perform AML and CTF checks, including KYC verification, Enhanced Due Diligence (EDD), Source of Funds (SoF), and Source of Wealth (SoW) investigations.
Review and process customer withdrawals in line with internal policies, AML controls, fraud prevention measures, and responsible gambling checks.
Assess transaction patterns to detect suspicious activity, potential money laundering risks, or unusual account behaviour.
Escalate high-risk cases to the Senior SG and AML Specialist, MLRO, or Compliance Team with clear documentation and recommendations.
Maintain detailed and accurate records of reviews, decisions, and interactions for audit and regulatory reporting.
Support ongoing monitoring of customer accounts, applying appropriate risk mitigation measures or account restrictions where necessary.
Assist in developing and updating AML, CTF, and Safer Gambling policies to ensure alignment with UKGC regulations.
Collaborate with internal teams and contribute to reporting and staff training on Safer Gambling trends, AML risks, and regulatory updates.

Ability to work autonomously in a remotely managed, hybrid role within a high-pressure environment.
Availability to work rotating rostered shifts across 7 days of the week.
Strong understanding of Responsible Gambling and AML statutory and regulatory requirements, including LCCP and AML/CTF obligations within a licensed betting environment.
Previous experience in the gambling, gaming, or wagering industry, ideally within a customer service or call centre environment.
Minimum 1 year’s experience in an Operations or Compliance role within the gambling industry, preferably with a focus on Safer Gambling.
Advanced knowledge of Intercom or similar platforms at an administrative level.
Exceptional attention to detail and accuracy.
Strong organisational and prioritisation skills, with the ability to perform under pressure.
Analytical mindset with effective problem-solving skills and a proactive approach.
Excellent written and verbal communication skills, with the ability to engage senior management, regulators, and external stakeholders.
High level of confidentiality and discretion, with a commitment to ongoing regulatory learning and professional development.

A minimum of 5 weeks of paid annual leave for all Dabblers, plus public holidays!
2 weeks of paid sick leave for all Dabblers
Up to 10% annual cash bonus based on Company performance metrics
A £200 annual home office allowance
Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year.