Product Manager responsible for advancing the U.S. Legal Support product portfolio by delivering timely products and managing cross - functional teams. Requires strong collaboration and product lifecycle management skills.
About the role
- Senior Product Manager leading the design and implementation of AI-enabled learning technology solutions at CVS Health. Collaborating with teams to support enterprise workforce capability needs.
Responsibilities
- Lead cross-functional teams, partnering with subject matter experts and technology specialists to design and deliver learning solutions that address business challenges
- Translate business requirements into solution designs, backlog items, and release plans for agile engineering teams
- Develop current-state and future-state process flows and solution designs; validate requirements with business stakeholders
- Create wireframes, mockups, and prototypes to communicate solution concepts and gather feedback
- Partner with architecture and integration teams to ensure solution designs align with enterprise standards
- Design end-to-end generative AI products, applications, and solutions for learning use cases; provide implementation guidance during delivery
- Translate business needs and use cases into technical AI and ML solution requirements
- Identify and implement AI-driven features to improve system usability and learner engagement
- Ensure AI implementations comply with ethical standards, data privacy regulations, and security requirements
- Lead and coordinate user acceptance testing (UAT) with business stakeholders and end users
- Validate AI/ML outputs for accuracy, bias, and alignment with intended use cases
- Support pilot deployments and gather user feedback to inform iterative improvements
- Develop test plans, test cases, and test scripts aligned to functional requirements and acceptance criteria
- Coordinate with external vendors and implementation partners on deliverables, timelines, and issue resolution
- Communicate solution status, risks, and dependencies to leadership and stakeholders
- Contribute to the learning technology roadmap in alignment with enterprise architecture and business goals
Requirements
- 5+ years' experience in Learning Technology, Learning & Development systems, or large-scale workforce capability development
- 3+ years' Product Management or Technical Product Management, within a complex stakeholder environment, managing all aspects of a successful product throughout its lifecycle and driving outcomes in a complex environment
- 3+ years' experience communicating technical concepts and implications to business stakeholders and customers as well as business concepts and requirements to technical teams
- 3+ years' experience working with user experience design and testing methodologies
- 2+ years' experience with AI concepts and tools (e.g., generative AI platforms, large language models) and their application in workplace learning
- 2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA), LXP (e.g., Degreed, EdCast, etc), and content authoring tools
- 2+ years' experience working with Agile methodologies and software
- 1+ year experience managing or coordinating offshore or contractor resources
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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