Case Manager RN conducting telephonic assessments and coordinating case management at CVS Health. Developing care plans and collaborating with multidisciplinary teams to promote member wellness.
Responsibilities
Conducting telephonic assessments and coordinating all aspects of case management
Developing proactive care plans to improve both short‑ and long‑term member outcomes and promote holistic wellness
Use clinical tools, data, and benefit plan knowledge to assess member needs and coordinate seamless transitions into Aetna programs and services
Apply clinical judgment to address barriers, risk factors, and complex medical or social issues that influence care planning
Conduct thorough assessments that incorporate multiple data sources and consider all relevant conditions, including co‑morbidities
Review historical claims to identify potential impacts on current case management or eligibility
Evaluate members’ work capacity and functional limitations
Identify when referral to additional clinical resources is needed using a holistic perspective
Collaborate with supervisors and multidisciplinary teams to overcome barriers and improve care outcomes; present cases in case conferences
Ensure compliance with regulatory requirements and company case management protocols
Use effective interviewing and engagement techniques to understand members’ health status and needs
Requirements
Active, unrestricted RN license in North Carolina
Willingness to obtain additional state RN licenses post‑hire (company‑funded)
2+ years of clinical RN experience
Experience from all clinical backgrounds is welcome, including: Emergency Department, Home Health, Hospice, OR, ICU, NICU, Telemetry Medical/Surgical, Orthopedics, Long‑Term Care, Infusion Nursing
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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