CE
Clarion EventsProduct & Community Director – FTC, 9-12 Months
Product & Community Director responsible for expanding DTX Manchester and London shows. Leading growth for the Manchester Tech Week brand by connecting with market partners.
About the role
- Oversee the day-to-day success and impact of The Cooperative Trust, partnering with Filene leadership on financial performance and long-term strategy.
- Lead the design, planning, and execution of engaging Cooperative Trust programming – including Crash events (~4 annually, in-person), Crash Course (~10 annually, virtual), and other initiatives that foster professional growth and connection.
- Continuously enhance community value through innovative ideas, new experiences, and responsive member engagement.
- Serve as the subject matter expert (SME) on emerging professionals, providing thought leadership and guidance for programs designed to support and advance early- to mid-career leaders within the credit union system.
- Support delivery of innovation training sessions, speaking engagements, and exchange visits, as assigned.
- Share best practices and insights from the Cooperative Trust to improve communities throughout the organization (e.g. i2, i3, Think Tank, etc.).
- Identify, cultivate, and secure new partnerships and sponsorships that align with The Cooperative Trust’s mission and Filene’s organizational goals.
- Maintain and strengthen relationships with current sponsors, credit unions, and system partners, ensuring mutual value and long-term collaboration.
- Partner cross-functionally to drive membership growth and retention through community engagement opportunities.
- Collaborate with the EVP and CSEDO to develop and expand consulting services and paid programming related to The Cooperative Trust, leveraging community insights to inform new offerings.
- Model Filene Credo and play a key role in maintaining the culture of the organization through personal and cross-functional accountabilities.
- Actively support the achievement of Filene's strategic objectives, plan, budget, and metrics in a manner consistent with Filene’s mission, values, and brand.
- Provide extraordinary service to Filene’s staff, members, and stakeholders.
- Understand and engage in Filene’s complete body of work including research and advisory programs to connect member needs with Filene solutions that can best meet those needs.
- Prioritize and manage workload across several projects simultaneously, demonstrating the ability to shift gears when necessary to meet key deadlines.
Requirements
- Bachelor’s degree in Marketing, Communications, Business Administration, or related field required; or equivalent combination of education and relevant work experience.
- 3-5 years of experience in community engagement, member experience, program development, or related fields.
- Experience creating, coordinating and managing events, both digital and in-person.
- Proven ability to design and execute engaging experiences for diverse audiences.
- Credit union system experience desired, with a deep understanding of challenges and opportunities within the sector.
- Communication: Strong verbal and written communication skills.
- Ability to present ideas clearly and concisely to a variety of audiences.
- Ability to develop comprehensive written reports and documents.
- Experience facilitating groups and delivering presentations or workshops.
- Organizational Skills: Highly organized, detail-oriented, and able to manage deadlines and tasks across multiple projects.
- Project Management: Ability to manage multiple tasks simultaneously, prioritize effectively, and follow through with timely communication.
- Collaboration: Ability to work effectively within a team and contribute to a collaborative, results-driven environment.
- Curiosity: Intellectually curious about credit unions and their members. Enjoy working in a “think tank” environment where ideation, continually embracing change, being restless with the status quo and seeking reinvention is part of the culture.
- A passion for purpose and precision – including the details.
- Travel expected up to 30% to fulfill the requirements of the role.
Benefits
- Medical
- Dental
- Vision
- Employee assistance program
- Life insurance
- Disability plans
- Parental leave
- Paid time off
- 401k
- Tuition reimbursement
- Flexibility in work arrangements
Job title
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Experience level
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