Hybrid Community Manager

at TruStage

• Job title: Community Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,700 - $107,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madison, United States

About the role

• Community Manager at TruStage overseeing day-to-day success of The Cooperative Trust programs. Cultivating partnerships and enhancing member engagement initiatives for financial growth.

Responsibilities

• Oversee the day-to-day success and impact of The Cooperative Trust, partnering with Filene leadership on financial performance and long-term strategy.
• Lead the design, planning, and execution of engaging Cooperative Trust programming – including Crash events (~4 annually, in-person), Crash Course (~10 annually, virtual), and other initiatives that foster professional growth and connection.
• Continuously enhance community value through innovative ideas, new experiences, and responsive member engagement.
• Serve as the subject matter expert (SME) on emerging professionals, providing thought leadership and guidance for programs designed to support and advance early- to mid-career leaders within the credit union system.
• Support delivery of innovation training sessions, speaking engagements, and exchange visits, as assigned.
• Share best practices and insights from the Cooperative Trust to improve communities throughout the organization (e.g. i2, i3, Think Tank, etc.).
• Identify, cultivate, and secure new partnerships and sponsorships that align with The Cooperative Trust’s mission and Filene’s organizational goals.
• Maintain and strengthen relationships with current sponsors, credit unions, and system partners, ensuring mutual value and long-term collaboration.
• Partner cross-functionally to drive membership growth and retention through community engagement opportunities.
• Collaborate with the EVP and CSEDO to develop and expand consulting services and paid programming related to The Cooperative Trust, leveraging community insights to inform new offerings.
• Model Filene Credo and play a key role in maintaining the culture of the organization through personal and cross-functional accountabilities.
• Actively support the achievement of Filene's strategic objectives, plan, budget, and metrics in a manner consistent with Filene’s mission, values, and brand.
• Provide extraordinary service to Filene’s staff, members, and stakeholders.
• Understand and engage in Filene’s complete body of work including research and advisory programs to connect member needs with Filene solutions that can best meet those needs.
• Prioritize and manage workload across several projects simultaneously, demonstrating the ability to shift gears when necessary to meet key deadlines.

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field required; or equivalent combination of education and relevant work experience.
• 3-5 years of experience in community engagement, member experience, program development, or related fields.
• Experience creating, coordinating and managing events, both digital and in-person.
• Proven ability to design and execute engaging experiences for diverse audiences.
• Credit union system experience desired, with a deep understanding of challenges and opportunities within the sector.
• Communication: Strong verbal and written communication skills.
• Ability to present ideas clearly and concisely to a variety of audiences.
• Ability to develop comprehensive written reports and documents.
• Experience facilitating groups and delivering presentations or workshops.
• Organizational Skills: Highly organized, detail-oriented, and able to manage deadlines and tasks across multiple projects.
• Project Management: Ability to manage multiple tasks simultaneously, prioritize effectively, and follow through with timely communication.
• Collaboration: Ability to work effectively within a team and contribute to a collaborative, results-driven environment.
• Curiosity: Intellectually curious about credit unions and their members. Enjoy working in a “think tank” environment where ideation, continually embracing change, being restless with the status quo and seeking reinvention is part of the culture.
• A passion for purpose and precision – including the details.
• Travel expected up to 30% to fulfill the requirements of the role.

Benefits

• Medical
• Dental
• Vision
• Employee assistance program
• Life insurance
• Disability plans
• Parental leave
• Paid time off
• 401k
• Tuition reimbursement
• Flexibility in work arrangements