Sr Manager for Global Accounts, responsible for managing Adidas and Puma accounts for driving sales and brand development. Collaborating with various internal and external stakeholders to achieve growth.
About the role
- District Manager overseeing multiple Sur La Table locations, driving operations and people development. Focused on improving customer experience and achieving financial results across districts.
Responsibilities
- Collaborates cross functionally to drive a key priority or initiative that impacts overall store operations nationwide.
- Ensures customer service standards are consistently met across the district.
- Creates an environment where employees are informed and capable by directing and following up on training initiatives for the district.
- Models and follows up to ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained and consistently followed district-wide.
- Maintains an active performance development process. Provides coaching in the moment and performance feedback to managers using the appropriate levels of direction and support. Conducts formal performance reviews.
- Proactively monitors and manages district staffing levels according to retail and culinary census and fluctuations in seasonal business needs.
- Analyzes and measures district sales results and trends to achieve sales driving initiatives.
- Holds managers accountable for the accuracy and integrity of employee information including, but not limited to, requisition data, personal data, and payroll.
- Holds managers accountable for store operations, scheduling, visual presentation and merchandise stock levels to ensure district is optimized to meet retail & culinary objectives.
- Ensures adherence to applicable employment laws, including but not limited to, wage and hour; and workplace safety and health.
- Manages travel expenses to budget; maximizes district and stores’ 4-Wall EBITDA.
- Appropriately partners with corporate departments such as Retail Operations, HR, Loss Prevention, Planning, Real Estate and other departments.
- Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
Requirements
- 8+ years of progressively responsible retail management experience.
- 5+ years multi-unit management experience.
- Proven ability to build effective teams and motivate employees.
- Proven ability to drive sales.
- Proven financial skills and business acumen.
- Functional knowledge of retail/store systems.
- Familiarity with MS Office Suite (Word, Excel, Outlook).
- May require valid Food Handlers and/or Food Manager certification.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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