Rental Manager overseeing equipment activities to maximize financial performance at Crown Equipment Corporation. Managing inventory, customer interactions, and recruitment of personnel.
About the role
- Field Service Manager at Crown Equipment Corporation managing Field Service Technicians to ensure safety and performance. Responsible for customer relations, service recruitment, and business development.
Responsibilities
- Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
- Ensure safety practices.
- Review paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel.
- Counsel direct reports.
- Maintain good customer relations and improve customer retention.
- Maintain direct contact with current or prospective customers.
- Resolve complaints.
- Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business.
- Administer Company goals and policies.
- Maintain paper flow, records, and reports.
Requirements
- High school diploma and prior experience as a Field Service Technician.
- Prior experience as a Dispatcher and/or Supervisor preferred.
- Strong technical/repair knowledge.
- Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.
- Valid driver’s license, good driving record, and the ability to safely operate lift trucks.
- Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Benefits
- Competitive Wages.
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
- Paid Parental Leave.
- 9 Paid Holidays.
- Paid Vacation accrued at a rate based on length of service and position.
- Paid Sick Leave.
- Birthday Pay for Non-Exempt employees.
- Tuition Reimbursement up to $5,250 per calendar year.
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