Hybrid Innovation Intern, Service UX Design

at credsystem

• Job title: Innovation Intern, Service UX Design
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Barueri, Brasil

About the role

• Intern assisting with innovation and UX design projects for Credsystem, focusing on user research and service design methodologies.

Responsibilities

• Support the development of the company's innovation culture and processes by applying Design Thinking and Service Design principles across projects, events and ongoing initiatives — from discovery through experimentation and communicating results.
• Manage the internal innovation program: support the operation of the Ideas Program (collection, screening, and follow-up of ideas).
• Organize culture projects and events: assist with Innovation Week, Hackathon, meetups and dissemination activities (internal/external communication), including logistics, content and participation/engagement metrics.
• Liaison with hubs and open innovation: map and organize contacts with startups/hubs, support benchmarking, site visits and open challenges with the market (including platforms and partners).
• Discovery processes for internal improvements: lead immersion activities (field observation, interviews), stakeholder mapping, journey and process mapping; support qualitative/quantitative data analysis and synthesis of insights.
• Facilitation of Design Thinking activities: prepare and lead sessions such as CSD matrix, How might we?, mind maps, proto-personas and discussion circles; consolidate results into clear artifacts.
• Documentation and communication: produce presentation materials, progress reports, playbooks and communication content to give visibility to innovation initiatives.

Requirements

• Currently enrolled in a degree program (from the 3rd semester onward): Design or related fields.
• Basic knowledge of Design Thinking, Service Design, user research (quantitative/qualitative) and journey/process mapping.
• Strong organizational skills, written/visual communication and ability to work collaboratively across multiple teams.
• Academic or practical experience facilitating design activities, conducting discovery and analyzing insights.
• Familiarity with open innovation and relationships with startups/hubs.
• Basic knowledge of experience measurement (e.g., NPS, engagement in internal events).
• (Optional) Interest in prototyping tools and, where applicable, low-code platforms used in internal challenges.

Benefits

• Meal allowance.
• Two monthly sessions with a psychologist (free of charge).
• Monthly consultation with a nutritionist (provided by Credsystem).
• Gympass (to support your health and wellbeing).
• Wellness time (weekly massage sessions to help you stay relaxed).
• Life insurance.
• University tuition discounts (to help you advance your career).
• Partnership with a language school (to develop and improve a second language).
• Birthday day off.
• Transport allowance, company shuttle or parking.
• Childcare assistance.
• Sesc benefits.