Windows Systems Engineer at Atos contributing to strategic projects for public, telecom, or defense sectors. Handling system administration, incident resolution, and continuous improvement tasks.
About the role
- Analista de Sistemas Sênior focado na gestão da Plataforma Recupera em Creditas. Administração do sistema e suporte especializado para integração e melhoria de processos.
Responsibilities
- Platform Management (Recupera): Administer and configure the Recupera system (SysOpen), ensuring correct operation of the collections modules.
- Configuration of Collection Rules: Configure trigger strategies, portfolio segmentation and negotiation flows according to CRM/Collections guidelines.
- Integrations and APIs: Maintain and monitor integrations between Recupera and legacy systems (Core Banking, ERPs, credit bureaus such as Serasa/Boa Vista) and outreach channels (SMS, WhatsApp, Dialers).
- Specialized Support: Resolve complex incidents, troubleshoot data flows, remittance and return files, and application errors.
- Data Analysis and Queries: Extract and analyze data directly from the system database to produce technical reports, audits and balance/reconciliation validations.
- Process Improvement: Identify opportunities to optimize the system to reduce recovery costs and increase operational efficiency.
Requirements
- Proficiency with Recupera (SysOpen): Proven experience in parameterization and sustaining the tool.
- Databases (SQL Server or Oracle): Advanced knowledge of complex queries, stored procedures and analysis of tables within the Recupera ecosystem.
- Payments/Collections Knowledge: Understanding of boleto, PIX, bank settlement flows and CNAB files (remittance/return).
- Integrations: Experience with Web Services, REST APIs and ETL processes.
- Business Logic: Understanding of Aging, Write-off, Provision for Doubtful Debts (PDD) and collection trigger rules.
- Availability for hybrid work: Required to attend our office in the Morumbi area of São Paulo once per month for four consecutive days, typically in the last or first week of the month (Creditas In Person).
Benefits
- Health Plan (Alice)
- Dental Plan (SulAmérica)
- Wellz: 100% free therapy sessions
- Wellhub: access to gyms and studios
- Creditas Endurance: high-impact sports incentive program
- Pharmacy partnership (Univers)
- Life Insurance (Porto Seguro)
- Birthday day off
- Extended parental leave: 6 months for birthing parents and 35 days for non-birthing parents
- Family Care: maternity and paternity support program
- Childcare allowance
- Support for dependents with disabilities
- SESC: access for you and your dependents
- Meal Allowance (VR): flexible benefits card (Creditas Card)
- Payroll-deductible loan (Creditas Benefits)
- Salary advance (Creditas Benefits)
- Insurance discounts (Minuto Seguros)
- Access to exclusive financial education content in the Creditas app
- PPR: profit-sharing/performance bonus program
- Educational and development incentives
- Flexible working model
- Free bike parking at the office
- Partnered parking at the office (subject to internal availability)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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