Import Analyst coordinating air import operations ensuring alignment between customer and commercial team. Monitoring shipment timelines, operational compliance, and continuous improvement of services.
Responsibilities
Coordinate air import operations from shipment closeout to final delivery of cargo;
Serve as the link between customers, the commercial team, and partners, ensuring alignment and prompt communication;
Monitor deadlines, shipment statuses, and compliance with operational processes;
Anticipate risks, propose solutions, and support incident resolution;
Ensure SLA compliance and accurate updating of information in internal systems;
Contribute to continuous improvement of customer service and operational processes;
Requirements
Bachelor's degree in Business Administration with emphasis on International Trade, International Relations, or related fields;
Previous experience with freight forwarders or importing companies;
Practical knowledge of Incoterms and customs regulations;
Familiarity with Microsoft Office (especially Excel and Outlook);
Good knowledge of international geography and logistics routes;
Advanced English;
Intermediate Spanish (advantageous);
Benefits
Meal allowance (meal voucher)
Health insurance
Dental insurance
Pharmacy benefit
Totalpass
Partnerships with Bluefit and Bodytech gym networks
Support Program (psychological, financial, legal, and nutritional assistance)
Life insurance
Childcare assistance
Transportation allowance
Educational platforms
Partnerships with universities and language schools
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