Hybrid Engagement Director

at Cprime, Inc

• Job title: Engagement Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Engagement Director leading teams to manage customer projects and engagements for consulting firm Cprime. Driving customer satisfaction and growth through innovative solutions.

Responsibilities

• Leading a team, in managing and growing a portfolio of projects/customers
• Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team
• Key participant in leading and delivering time-pressure bids, including pricing and customer presentations.
• Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers.
• Proven ability to attain and retain customers with high satisfaction levels.
• You will have full accountability for the delivery of end-to-end customer engagements
• A requirement to spend a considerable amount of time engaged in Customer forums and travel to Customer sites from time to time
• You will work closely with Sales colleagues to build and support compelling proposals and customer offerings
• You will have your own P&L per customer and be accountable for that.
• Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified.
• Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed.
• You will help lead a team of diverse professionals across Functional and Technical teams located globally.
• Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability
• Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value.

Requirements

• Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more.
• Ability to recruit and retain a strong team of consultants, as well as resource planning and management.
• Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch.
• Demonstrable experience of customer accountability and successful deliveries
• Provide thought leadership through the development of case studies, blogs, and webinars.
• Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings).
• Lived experience of demonstrating and articulating account status.
• Stakeholder Management experience at the Exec and senior level.
• Capacity to identify, manage, and mitigate account risks where necessary.
• Ability to co-facilitate workshops, reviews, and other collaboration events.
• Represent and enhance the Cprime brand on engagements with our clients.
• Credible commercial acumen to identify and explore potential follow-on work.
• Build and develop the creation of a portfolio strategy – with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc.
• Support pre-sales activities across current and new logos.

Benefits

• Flexible working hours
• Opportunities for personal development
• Work from home options
• Collaboration opportunities