Customer Partner managing relationships and driving account growth at Kyndryl. Focusing on selling new offerings and minimizing erosion in renewals while ensuring customer satisfaction.
About the role
- Director of Technology overseeing IT infrastructure and digital innovation strategy for CP Engineers, integrating AI tools and establishing technology governance.
Responsibilities
- Develop and implement a firm-wide technology roadmap aligned with strategic goals.
- Serve as the internal leader for all technology-related initiatives, advising leadership on emerging trends, risks, and opportunities.
- Manage IT infrastructure, cloud services, servers, data storage, backups, and user access controls.
- Ensure smooth new-hire technology onboarding by performing workstation setups, configuration, licensing, and connectivity.
- Perform on-site hardware or workstation troubleshooting when required to quickly resolve disruptions, while coordinating escalations with external IT partners.
- Manage external IT managed service providers, cybersecurity consultants, software vendors, and specialized contractors, with budget authority to engage resources as needed.
- Establish and maintain IT policies, governance, and cybersecurity protocols.
- Lead initiatives for AI and automation tools, integrating technology into engineering, project management, and business workflows.
- Optimize operational systems and streamline workflows for efficiency, collaboration, and remote/hybrid work capabilities.
- Drive staff training, adoption, and change management for new technologies, while promoting a culture of innovation and data literacy.
- Develop the firm’s IT staffing plan within the first year, including anticipated hiring of an IT Support Specialist or Systems Administrator as the firm’s digital capabilities expand.
- Occasional travel to serve multiple office locations in Sparta, NJ, Parsippany, NJ and State College, PA and for training, conferences, or vendor engagement.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
- Minimum 10 years of progressively responsible IT management, systems integration, or technology strategy experience, ideally in professional services, engineering, or infrastructure sectors.
- Proven success leading technology or AI initiatives from concept through implementation.
- Strong knowledge of IT infrastructure, networking, cloud services, cybersecurity, and data management.
- Proficiency with automation and AI tools such as Microsoft Copilot, ChatGPT Enterprise, Power BI, or Python scripting.
- Excellent leadership, communication, problem-solving, and analytical skills.
- Ability to explain technical concepts to non-technical audiences and drive organizational adoption of new tools.
- ** Though not required, experience with engineering software platforms (e.g., AutoCAD Civil 3D, ArcGIS, Bluebeam) and engineering-specific ERP or project management systems (e.g., Deltek, Procore) is a plus.
Benefits
- Hybrid/remote work flexibility
- 401(k) with company match
- 20 days paid time off
- Tuition, professional license, and association fee reimbursement
- Medical, dental, and vision coverage
- Support for employee work/life balance
- Training and development opportunities
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Customer Partner responsible for account growth and relationship management in manufacturing and energy sectors. Building deep customer connections and driving proactive account growth for Kyndryl.
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