Associate Technical Architect collaborating with customers and partners to implement ERP solutions. Driving customer success through integration technologies in procurement and supply chain domains.
Responsibilities
Serve as a Associate Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement**.**
Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations.
Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support.
Manage escalations and work with project managers to meet project timelines and quality standards.
Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.
Requirements
2+ years of experience in integration technologies for customer success in Procurement/AP Automation
Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, NetSuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP.
Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge.
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