Lead PayPal's regional wallet strategy with a focus on partnerships and consulting across LATAM markets. Engage in complex deal - making and shape multi - market strategies for growth.
About the role
- Customer Success Manager at CorePlan, a SaaS mining startup, managing customer relations and ensuring post-implementation success with continuous improvement initiatives.
Responsibilities
- Plan and coordinate post‑implementation tasks across the CS lifecycle.
- Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
- Proactively monitor account health, document key interactions and any actions taken to improve it.
- Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
- Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
- Continue to develop our post‑implementation playbooks, best practices and support processes.
- When required, assist our support channels by leading conversations to escalate or resolve customer queries.
- As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.
Requirements
- Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Experience working with complex software products.
- Strong project management skills and comfort juggling multiple customers.
- Excellent communication and stakeholder management skills.
- A problem‑solving mindset and curiosity about how customers work.
- Confidence using CRM and project management tools.
- Mining industry experience would be a plus
Benefits
- High‑impact role in a product‑led, fast‑growing company.
- Close partnership with customers who deeply care about what we build.
- Supportive, outcome‑driven team with plenty of autonomy.
- Prime CBD location + hybrid role
- Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
- Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
- Access to EAP mental health & wellbeing services for you and immediate family members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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