Hybrid Customer Success Manager, Account Manager

at CorePlan

• Job title: Customer Success Manager, Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Perth, Australia

About the role

• Customer Success Manager at CorePlan, a SaaS mining startup, managing customer relations and ensuring post-implementation success with continuous improvement initiatives.

Responsibilities

• Plan and coordinate post‑implementation tasks across the CS lifecycle.
• Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
• Proactively monitor account health, document key interactions and any actions taken to improve it.
• Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
• Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
• Continue to develop our post‑implementation playbooks, best practices and support processes.
• When required, assist our support channels by leading conversations to escalate or resolve customer queries.
• As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

Requirements

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
• Experience working with complex software products.
• Strong project management skills and comfort juggling multiple customers.
• Excellent communication and stakeholder management skills.
• A problem‑solving mindset and curiosity about how customers work.
• Confidence using CRM and project management tools.
• Mining industry experience would be a plus

Benefits

• High‑impact role in a product‑led, fast‑growing company.
• Close partnership with customers who deeply care about what we build.
• Supportive, outcome‑driven team with plenty of autonomy.
• Prime CBD location + hybrid role
• Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
• Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
• Access to EAP mental health & wellbeing services for you and immediate family members