Hybrid IT Analyst

at Copia Power

• Job title: IT Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, Firewalls, SaltStack
• Location requirements: Hybrid, Washington, District of Columbia, United States

About the role

• IT Analyst in sustainable energy company managing IT projects and providing technical support for infrastructure. Collaborating with teams to enhance IT services and cybersecurity best practices.

Responsibilities

• Deliver responsive technical support for end users by diagnosing and resolving hardware, software, and network connectivity issues, while supporting helpdesk operations such as ticket management, ticket response, and employee/contractor onboarding and offboarding.
• Assist in the administration of IT systems, including user account management, system updates, and security configurations.
• Participate in IT project planning and execution, including the implementation of new technologies and system upgrades.
• Create and maintain clear IT SOPs, process documentation, and knowledge articles; produce end‑user one‑pagers (FAQs/how‑tos) for common issues and repeat questions.
• Enforce cybersecurity best practices and policies, including managing security certifications and data access.
• Manage and troubleshoot network infrastructure—including firewalls, switches, and access points. Support physical network infrastructure work (cabling/patching, closets/racks as applicable), and new office deployments and upgrades. Monitor network performance, configure security settings, and respond to alerts to ensure a secure and reliable IT environment.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent relevant work experience.
• 0-5 years of experience in IT support, system administration, or a related role.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Knowledge of cybersecurity best practices and IT infrastructure management.
• Experience with project management and vendor relations is a plus.
• Ability to work in the Washington, D.C., or Salt Lake City, UT office a minimum of 3 days per week.
• Ability to travel up to 25%

Benefits

• Medical, Dental & Vision coverage with no premiums
• Company contribution to 401(k) plans
• Annual bonus eligibility
• Unlimited Paid Time Off (PTO)
• Paid company holidays
• Wellness and cell phone credits
• Life and AD&D Insurance
• Employee Resource Groups (ERGs) for community and support
• Opportunities for professional development to grow and thrive within the company