Analista de Controladoria Sr managing financial planning and strategic analysis for the Technology area at Riachuelo. Supporting decision - making and investment impacts based on technical needs.
About the role
- Responsible for CRM governance and data management, aiding user processes and system integrations. Collaborating across departments to enhance business operations and service delivery.
Responsibilities
- Manage the governance and ongoing support of CRM Dynamics 365 (Sales, Marketing, Customer Service, etc.), assisting users, processes and continuous improvements.
- Map, analyze and document commercial and operational processes, proposing optimizations and standardizations.
- Support integrations between systems such as CRM, WhatsApp platforms, telephony, automation tools, APIs and other digital solutions.
- Support data governance activities, including data quality control (records, prospects, deduplication, creation and update rules).
- Serve as an interface with internal areas (Sales/Commercial, Marketing, Finance, Customer Service, Contact Center, IT) and external vendors/consultants.
- Assist in the creation of executive materials, presentations, reports and metrics for leadership monitoring.
- Actively contribute to innovation, automation and continuous improvement initiatives, identifying opportunities for efficiency and scalability gains.
Requirements
- Bachelor's degree completed in Administration, Business/Commercial or related fields.
- Experience or familiarity with CRM systems (preferably Dynamics 365).
- Strong organizational, analytical and cross-functional communication skills.
- Ability to handle multiple demands and prioritize tasks effectively.
- Knowledge of management tools (Kanban, status reporting, Excel, PowerPoint).
Benefits
- Unimed health insurance
- iFood Benefits
- Transportation allowance (Vale Transporte)
- Life insurance
- WellHub
- Profit-sharing (PLR)
- Optum Support Program: In partnership with iFood, provides psychological and social counseling extended to family members at no cost to the employee, accessible via telephone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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