Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- CRM Coordinator overseeing the execution of campaigns and multichannel deliveries for a digital business agency. Focusing on strategy, quality, and operational efficiency.
Responsibilities
- Ensure the smoothness, quality and efficiency of CRM operations by coordinating end-to-end campaign cycles, customer journeys, and multichannel deliveries.
- Translate strategy into execution, ensuring organization, prioritization, alignment across teams (creative, tech, operations), and strict adherence to SLAs, quality standards and governance.
- Serve as the central bridge between the client × operations × strategy, enabling the CRM Manager to focus on vision, evolution and high-level direction.
Requirements
- Implement and maintain checklists, standards and templates.
- Hold weekly cadences with the creative and tech teams.
- Participate in monthly planning with Management and Governance.
- Ensure clear communication among all teams involved.
- Act as the focal point of the operation for Supervision and the Client.
- Anticipate risks, bottlenecks and operational impacts.
- Monitor the status of major campaigns together with the partner branding team (Artplan).
Benefits
- Bradesco Health Plan
- Bradesco Dental Plan
- Swile Meal and Food Vouchers
- Transportation voucher
- Childcare allowance
- Home office allowance
- Life insurance
- Flexible working hours
- Gympass
- Vittude (mental health support)
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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