Technical Writer responsible for writing user documentation and in-app guides for ControlUp's products. Collaborating with teams to enhance user experience through effective guidance and UI text.
Responsibilities
Document the features for your product areas.
Collaborate with lots of different teams, including product managers, developers, support, customer success, marketing...pretty much everyone.
Help manage the process in a task management tool with full visibility. Everyone has a stake in the docs, so you'll get lots of feedback. You'll need to balance requests with time-sensitive work.
Write in-app guidance and walkthroughs.
Advocate for the user with good UI text and UX suggestions.
Requirements
3-5 years of technical and UX writing experience, preferably for a SaaS-based software company.
You are not afraid of AI and are comfortable using it to draft documentation and improve text.
Writing is your passion and your craft. You have native-level English and are an excellent editor.
You understand UX and can advocate for the user by writing great guidance and UI text.
You can prioritize projects, meet your deadlines, but also be flexible to align with company priorities.
You love learning and set aside time for improving your knowledge of new tools, technologies, processes, etc
Benefits
Opportunities for continued professional development and growth
Flexibility, work-life balance & lots of professional support
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