Hybrid Technical UX Writer

Posted 3 weeks ago

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About the role

  • Technical Writer responsible for writing user documentation and in-app guides for ControlUp's products. Collaborating with teams to enhance user experience through effective guidance and UI text.

Responsibilities

  • Document the features for your product areas.
  • Collaborate with lots of different teams, including product managers, developers, support, customer success, marketing...pretty much everyone.
  • Help manage the process in a task management tool with full visibility. Everyone has a stake in the docs, so you'll get lots of feedback. You'll need to balance requests with time-sensitive work.
  • Write in-app guidance and walkthroughs.
  • Advocate for the user with good UI text and UX suggestions.

Requirements

  • 3-5 years of technical and UX writing experience, preferably for a SaaS-based software company.
  • You are not afraid of AI and are comfortable using it to draft documentation and improve text.
  • Writing is your passion and your craft. You have native-level English and are an excellent editor.
  • You understand UX and can advocate for the user by writing great guidance and UI text.
  • You can prioritize projects, meet your deadlines, but also be flexible to align with company priorities.
  • You love learning and set aside time for improving your knowledge of new tools, technologies, processes, etc

Benefits

  • Opportunities for continued professional development and growth
  • Flexibility, work-life balance & lots of professional support
  • Global culture
  • On-going training

Job title

Technical UX Writer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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