Field Support Representative supporting the UK military’s radar systems with technical support and training. Involves international deployment on maintenance and operations.
About the role
- Technical Support Specialist responsible for 3rd level support and customer communication. Monitoring IT infrastructure and administering servers in a dynamic environment.
Responsibilities
- take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support
- customer support and communication with our customers in English via the ticket system
- responsible for monitoring and troubleshooting the customer's IT infrastructure
- provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or error analysis on the websites
- documentation collection, server construction or provisioning and proactive monitoring of the internal infrastructure
- represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers
Requirements
- a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
- very good knowledge of administration under Linux (Shell/Terminal)
- service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
- English language skills (mandatory, as this is our company language)
- initial knowledge of Bash scripting and basic programming skills (desirable)
- experience in dealing with databases (SQL)
- sound knowledge of German
Benefits
- Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
- Experience real freedom – Workation across the EU and in our summer office in Mallorca
- Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
- Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
- Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
- Take care of what matters – Meal vouchers to support your daily routine
- Feel supported when it counts – Additional sick pay to give you peace of mind
- Give back – An extra day off to get involved in social activities through our Volunteer Day
- Make an impact – Take ownership and bring your ideas to life with real creative freedom
- Keep growing – Individual professional and personal development opportunities in an innovative tech environment
- Feel comfortable where you work – Modern, conveniently located offices across our European locations
- Be part of a diverse team – Work in an international environment shaped by diversity
- Create lasting memories – Company events and team activities you won’t forget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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