Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Technical Support Specialist responsible for 3rd level support and customer communication. Monitoring IT infrastructure and administering servers in a dynamic environment.
Responsibilities
- take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support
- customer support and communication with our customers in English via the ticket system
- responsible for monitoring and troubleshooting the customer's IT infrastructure
- provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or error analysis on the websites
- documentation collection, server construction or provisioning and proactive monitoring of the internal infrastructure
- represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers
Requirements
- a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
- very good knowledge of administration under Linux (Shell/Terminal)
- service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
- English language skills (mandatory, as this is our company language)
- initial knowledge of Bash scripting and basic programming skills (desirable)
- experience in dealing with databases (SQL)
- sound knowledge of German
Benefits
- Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
- Experience real freedom – Workation across the EU and in our summer office in Mallorca
- Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
- Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
- Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
- Take care of what matters – Meal vouchers to support your daily routine
- Feel supported when it counts – Additional sick pay to give you peace of mind
- Give back – An extra day off to get involved in social activities through our Volunteer Day
- Make an impact – Take ownership and bring your ideas to life with real creative freedom
- Keep growing – Individual professional and personal development opportunities in an innovative tech environment
- Feel comfortable where you work – Modern, conveniently located offices across our European locations
- Be part of a diverse team – Work in an international environment shaped by diversity
- Create lasting memories – Company events and team activities you won’t forget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
IT Support Analyst responsible for installation, configuration, and maintenance of computers and audio/video equipment. Providing technical support to users in Brasília's corporate environment.
Technical Support Specialist leveraging AI tools to resolve Payroll and Accounts Payable challenges at Trimble. Collaborating with construction partners to enhance operational success and customer satisfaction.
Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment.
IT - Support Engineer providing 1st and 2nd level support for medical laboratory software clients. Involves problem analysis and client communication to enhance system performance.
Site Support Engineer at EZCORP handling on - site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.