Field Support Representative supporting the UK military’s radar systems with technical support and training. Involves international deployment on maintenance and operations.
About the role
- Technical Support Director at Honeywell leading Tech Support and training operations in Europe. Overseeing strategy implementation to enhance customer satisfaction and operational efficiency.
Responsibilities
- Lead and oversee the Technical Support and technical training department, providing strategic direction and guidance.
- Develop and implement strategies to optimize operations and improve customer satisfaction.
- Ensure timely and effective resolution of technical issues, providing expert guidance and support.
- Collaborate with cross-functional teams to drive continuous improvement initiatives.
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
- Monitor and analyze technical support and technical training performance metrics to identify areas for improvement.
- Manage and allocate resources effectively to meet business objectives.
- Stay updated with industry trends and advancements, and provide recommendations for improvement.
Requirements
- Minimum of 8 years of proven experience in technical support management or a similar role.
- Strong technical knowledge and expertise in relevant technologies.
- Excellent leadership and team management skills.
- Ability to effectively manage and prioritize multiple projects and tasks.
- Experience in driving process improvements and implementing best practices.
- Strong problem-solving and decision-making abilities.
- Bachelor's degree in Engineering or a related field; Master's degree preferred
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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