Hybrid Quality Assurance Associate III

at Conduent

• Job title: Quality Assurance Associate III
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $15 - $19 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Baton Rouge, United States

About the role

• Quality Assurance Specialist conducting quality reviews across functional areas at Conduent. Identifying trends and improving processes for quality assurance in health services.

Responsibilities

• Demonstrate an ability to learn and understand the processes for all functional areas to perform quality reviews across all functional areas.
• Conduct objective, concise quality assessments, including, but not limited to, quality checks on IHC assessments, LOCET calls, CMS screenings, and administrative duties.
• Meet the productivity standards for each functional area defined by the Client contract.
• Maintain a strong understanding of all functional areas and provide expert knowledge of the program and functional areas.
• Update the quality monitoring data management system to compile and track assessment information.
• Assist in implementing and maintaining quality processes, practices, and measures for front-line assurance activities and increasing awareness of quality controls.
• Perform administration tasks as needed by the business and to support key objectives of the Quality Team.
• Contribute toward the improvement of current processes.
• Any other assigned duties related to Louisiana Long Term Support Services.

Requirements

• Have experience in government services to consumers, particularly health and human services.
• Ability to use MS Word, MS Excel, and MS Outlook.
• Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
• Complete the training and certification using the IHC conducted by the Office of Aging and Adult Services, OAAS, in Louisiana.
• At least one (1) year of experience in the human services field.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.