Hybrid Communications Operations Specialist

Posted 2 weeks ago

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About the role

  • Communications Operations Specialist managing centralized communications for a leading loan-servicing company. Collaborating on project requirements and executing communication templates efficiently.

Responsibilities

  • Manage and execute all company communication requests via a centralized process.
  • Support setup, testing, and deployment of communication templates.
  • Collaborate with internal teams and external clients to define project requirements and timelines.
  • Manage incoming communication requests using JIRA.
  • Support monthly reporting and documentation of communication activities.
  • Assist in reviewing vendor invoices and maintaining billing records.
  • Execute and monitor Solutions by Text (SBT) campaigns.
  • Manage workflows within vendor platforms, including HTML-based systems.
  • Assist in integrating new businesses into existing communication processes.
  • Participate in initiatives to improve processes and client experience.

Requirements

  • **Experience:** 2+ years of experience in operations, project coordination, digital communications, or a similar role.
  • **Technical Skills:** Proficiency with JIRA or other ticketing/project management systems. Comfort working with vendor UIs and basic understanding of HTML is a plus.
  • **Communication Skills:** Exceptional written and verbal communication skills in English; bilingual (Spanish/English) strongly preferred.
  • **Project Management**: Strong ability to manage multiple competing priorities, deliver to tight deadlines, and stay organized in a fast-paced environment.
  • **Detail Orientation**: High attention to detail and data accuracy, especially when managing templates, campaigns, and reporting.
  • **Collaboration:** Proven ability to work cross-functionally with internal teams and external partners.

Benefits

  • Grocery Vouchers
  • Internet Bonus
  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Law Benefits

Job title

Communications Operations Specialist

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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