Product Line Manager responsible for B&I business growth and leading project execution in Indonesia. Engaging with clients and managing multidisciplinary teams for successful project delivery.
About the role
- Site Manager overseeing strategic execution and operational excellence at Concentrix. Leading management, resource allocation, and workflow strategies in a growing call center environment.
Responsibilities
- Partner with senior leadership to define and execute site-level strategy
- Build, develop, and retain a strong leadership team through coaching and development
- Drive continuous improvement across key site metrics (quality, productivity, staffing, training, attrition, and cost)
- Oversee workforce forecasting and planning to meet current and future client demand
- Lead recruitment, selection, and retention strategies for management and key roles
- Manage site resources to ensure operational excellence and achievement of business goals
- Collaborate with cross-functional teams to deliver quality and service objectives
- Identify, analyse, and resolve complex operational, technical, and process challenges
Requirements
- Hold a Bachelor’s degree in a related field (Master’s preferred) with extensive relevant experience
- Have strong progressive management experience, ideally within a large call centre environment
- Communicate confidently and effectively at all levels, both verbally and in writing
- Can lead complex, multi-disciplinary initiatives in fast-paced environments
- Have proven experience mentoring leaders and advising management teams
- Understand financial planning, forecasting, and budget management
- Are experienced in driving large-scale projects and business initiatives
- Have strong business acumen and awareness of industry trends and best practices
Benefits
- Full-time permanent contract with a rotative schedule, Monday to Friday from 9:00 to 18:00
- On-site role with a great office location in Olivenza
- Career development programs and leadership training
- Opportunities to make a real impact at a site and business level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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