Vendor Manager responsible for managing global partner relationships in IT services and delivering professional services skills. Collaborating with international teams to enhance service delivery across markets.
Responsibilities
Development of a Professional Services International Vendor/Partner network
Work closely with the GPS international pre‑sales and sales teams to understand current and future customer demand, support opportunity qualification, and advise on the best use of the international partner network or the need to source new partners
Collaborate with Partner and Resource Management colleagues to identify and secure the right skills and experience to ensure high‑quality delivery for customers
Where new partners are required, use market analysis, RFx processes and competitive tendering to identify, assess and select partners that meet customer requirements and deliver competitive service offerings
Develop and evaluate cost models, pricing agreements and commercial frameworks to support effective presales solutions and drive mutual value with partners
Build pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery
Maintain clear global pricing frameworks and tools that account for indexation, exchange rates and local regulatory requirements
Own and manage partner contracts to ensure legal compliance, mitigate risk and protect Computacenter and our customers
Ensure partners meet compliance requirements across standards, policies, Supplier Code of Conduct, certifications, financial health, ethical business practices and ESG commitments
Establish and maintain senior‑level relationships with partners to ensure alignment with Computacenter’s strategic objectives and customer expectations
Manage ongoing partner performance through risk management, conflict resolution and continuous improvement activities that enhance customer value
Work with wider business functions to leverage group scale, consolidate spend and ensure partner engagements follow agreed channels
Collaborate with portfolio and pre-sales teams to ensure partner‑delivered services align with the Computacenter service catalogue
Understand customer demand and match it with partner capabilities to support profitable growth
Work with pre-sales teams to shape bids, campaigns and framework responses, ensuring partner services are integrated into customer solutions
Partner with internal functions to ensure partner services effectively support Source (Product), Manage (Maintenance) and Transform (Deployment) solutions
Communicate and escalate compliance risks to management and key stakeholders
Requirements
Proven experience managing global vendor/partners/suppliers, ideally within IT services industry
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