Customer service analyst at Cogna, Brazil’s largest educational services company. Handling customer inquiries, updating CRM information, and scheduling sales meetings in a hybrid role.
About the role
- Commercial Analyst supporting Service Management with accurate global P&L forecasting and managing commercial change processes for international accounts. Collaborating to drive profitability and compliance in a leading technology provider.
Responsibilities
- Provide visibility of the global P&L that is currently not fully possible as a systemised process including profitability by service line and country
- Work with the customer to obtain timely PO and invoice approvals to mitigate risks of finance charges and bad debt in P&L
- Manage change process in line with CC contractual clauses and billing model policies to mitigate risks to profitability and compliance
- Provide management of the profitability risks to the lead P&L including international trapped Tax, WHT & currency variations
- Drives the month end close governance process to attain P&L accuracy across the group.
Requirements
- CIMA Qualified or Part-Qualified
- Demonstrable commercial awareness skills and high level of experience with P&L analysis with the ability to identify and manage risks in a P&L
- Ability to communicate well with customers, partners and internal departments at all levels of management
- Intermediate to Advanced Excel skills
- Good Analytical skills
- Knowledge of CC policies for International Billing Models
- Knowledge of CC policies for International Tax Compliance
- Knowledge of CC policies for currency
- Exceptional organisational skills in a complex working environment
- Decision making and negotiation skills
- Ability to work alone or as part of wider virtual team.
Benefits
- We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
- Our business may be about technology, but first of all it’s about people.
- We are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
- We are committed to ensuring fair and equal access to opportunities for all.
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