Technical Product Manager responsible for driving business strategy and safeguarding client interests in a dynamic security landscape. Leading technical product initiatives and mentoring teams in security domains.
About the role
- Technical Product Owner at a leading technology and services provider, driving innovation in customer experience technology. Collaborating with teams to shape and deliver impactful solutions.
Responsibilities
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
- Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
- Evaluate new tools, managed packages, and innovation ideas
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working
- Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery
- Work closely with developers and architects to design and implement scalable and efficient Genesys solutions
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog
- Support developers and functional consultants with lower-level design documents
- Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements
- Perform configuration and development as needed
- Ensure data integrity, security, and compliance within the Genesys environment
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation
- Manage relationships with third-party vendors and consultants, as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
- Genesys Cloud CX: Professional / Architect
- Experience working in Agile development environments
- Ability to write clear and concise epics, user stories and acceptance criteria
- Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.)
- Excellent communication and stakeholder management skills
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Product Manager specializing in beverage technology at Döhler Group. Developing optimal solutions for customers and supporting sales in B2B environments.
Technical Product Manager specializing in brewing technology at Döhler. Develops optimal solutions for customers while collaborating closely with Sales and Account Managers.
HubSpot Product Owner responsible for optimising the HubSpot CRM platform for lead generation. Collaborating with global teams to align local strategies and drive user adoption.
Senior Technical Product Manager managing products for seamless payment experiences. Collaborating with teams to integrate multiple payment gateways and ensure compliance across regions.
Senior Product Manager at HyperionDev developing tools for digital education and AI innovation. Leading the evolution of platforms and product direction for AI - powered tools.
Lead Product Owner at Signature Aviation managing digital guest experience through collaboration with teams and stakeholders. Oversee development, testing, and ensure project alignment with business objectives.
Technical Product Owner at Vodafone defining product strategy and managing the roadmap. Collaborating with cross - functional teams to deliver technology solutions aligned with business goals.
Technical Product Manager responsible for enterprise - scale AI technology at Relevance AI. Leading product development, collaborating with customers, and driving project execution.
Technical Product Manager responsible for a wealth management and investment operations platform. Collaborating with cross - functional teams to modernize systems and ensure compliance.