Technical Product Owner managing product delivery at Ideagen. Collaborating with stakeholders and teams for high - quality software releases in an Agile environment.
About the role
- Technical Product Owner at a leading technology and services provider, driving innovation in customer experience technology. Collaborating with teams to shape and deliver impactful solutions.
Responsibilities
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
- Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
- Evaluate new tools, managed packages, and innovation ideas
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working
- Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery
- Work closely with developers and architects to design and implement scalable and efficient Genesys solutions
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog
- Support developers and functional consultants with lower-level design documents
- Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements
- Perform configuration and development as needed
- Ensure data integrity, security, and compliance within the Genesys environment
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation
- Manage relationships with third-party vendors and consultants, as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
- Genesys Cloud CX: Professional / Architect
- Experience working in Agile development environments
- Ability to write clear and concise epics, user stories and acceptance criteria
- Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.)
- Excellent communication and stakeholder management skills
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead product management for an AgriTech startup tackling climate change through carbon and soil models. Collaborate with scientists and engineers to drive product development and impact.
Senior Technical Product Manager focusing on SDN architecture and scalable solutions. Leading cross - functional efforts and ensuring deployment of practical, consumable solutions.
Staff Technical Product Manager leading manufacturing analytics for GE Gas Power. Collaborating with stakeholders and directing product development to support operational efficiency and strategic objectives.
Technical Product Manager driving strategies and delivery for the Client Integration Platform at Avenga. Collaborating with cross - functional teams to create scalable, customer - focused solutions.
Product Lead at OAK'S LAB leading product vision for tech startups and scale - ups. Collaborating with designers and engineers in a hybrid role based in Prague.
Technical Product Manager managing end - to - end product lifecycle for Ford’s VISTA application across European markets. Focused on agile development, team leadership, and product optimization.
Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
Senior Technical Product Owner managing Microsoft Teams Integration product at ERNI Philippines. Responsible for backlog management, business analysis, and collaboration with engineering teams in a hybrid work environment.
Business Analyst responsible for Dynamics 365 product ownership and business analysis in a hybrid work environment. Join ERNI Philippines, a fast - growing software development company.