Senior Technical Product Manager guiding the evolution of Stay22's API platform and Model Context Protocol. Collaborating across teams to transform systems into a unified technical ecosystem.
About the role
- Technical Product Owner at a leading technology and services provider, driving innovation in customer experience technology. Collaborating with teams to shape and deliver impactful solutions.
Responsibilities
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
- Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
- Evaluate new tools, managed packages, and innovation ideas
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working
- Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery
- Work closely with developers and architects to design and implement scalable and efficient Genesys solutions
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog
- Support developers and functional consultants with lower-level design documents
- Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements
- Perform configuration and development as needed
- Ensure data integrity, security, and compliance within the Genesys environment
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation
- Manage relationships with third-party vendors and consultants, as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
- Genesys Cloud CX: Professional / Architect
- Experience working in Agile development environments
- Ability to write clear and concise epics, user stories and acceptance criteria
- Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.)
- Excellent communication and stakeholder management skills
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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