Salesforce Technical Product Owner driving strategic direction and development of Salesforce platform solutions. Leading cross-functional collaboration to ensure high-performance and secure implementations.
Responsibilities
Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design.
Serve as a Salesforce SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture.
Evaluate new tools, managed packages, and innovation ideas.
Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Salesforce operating model, roadmap and agile ways of working.
Stay up to date with Salesforce releases, best practices, and industry trends to maximize platform capabilities.
Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Salesforce administrators in product delivery.
Work closely with developers and architects to design and implement scalable and efficient Salesforce solutions.
Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritize, and manage the product backlog.
Identify and document technical requirements and add these to the product backlog.
Support developers and functional consultants with lower-level design documents.
Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements.
Perform configuration and development as needed.
Ensure data integrity, security, and compliance within the Salesforce environment.
Monitor and evaluate system performance, identifying opportunities for improvement and innovation.
Manage relationships with third-party vendors and consultants, as needed.
Requirements
Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
Extensive experience as a Salesforce Technical Product Owner, Architect, Tech Lead or Developer.
Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud and CPQ (Configure, Price, Quote) implementations.
Any experience with Revenue Cloud Advanced (RCA) and Agentforce would be highly beneficial.
Experience working in Agile development environments.
Ability to write clear and concise epics, user stories and acceptance criteria.
Hands-on experience with Salesforce development, configuration, automation, and integrations (APIs, middleware, etc.).
Excellent communication and stakeholder management skills.
Salesforce certifications such as Salesforce Certified Administrator, Platform Developer, or Certified Scrum Product Owner (CSPO) are highly preferred.
Experience with Salesforce Marketing Cloud Account Engagement.
Knowledge of DevOps processes and CI/CD practices for Salesforce development e.g. Gearset, Azure DevOps.
Background in enterprise-level digital transformation projects.
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