Senior Operations Manager leading the delivery of CNS security services across Nova Scotia. Responsible for operational performance, client satisfaction, and compliance with service standards.
Responsibilities
Leading the delivery of CNS security and security-related services across the province
Providing strategic and operational leadership to ensure contract compliance, service excellence, client satisfaction, and operational performance
Working closely with District Managers, the Atlantic Operations Centre, and Head Office departments to achieve CNS operational objectives
Managing the effective delivery of security services for CNS
Providing strong, decisive, and respectful leadership to the operations team
Overseeing that performance management targets are established and monitored for all direct reports
Conducting annual site visits to ensure contract compliance and client satisfaction
Investigating and resolving complaints from employees, clients, and the public pertaining to applicable sites
Ensuring compliance with personnel policy and advising managers & supervisors on personnel problems
Conducting performance reviews for District managers and regional managers
Requirements
Bachelor’s degree or a combination of related professional training and experience
Secret security clearance
RCMP Enhanced Reliability security clearance
Valid Nova Scotia driver's license
Superior problem-solving skills, able to analyze and predict future shortcomings before they manifest into larger issues
Superior client service skills
Excellent organizational skills and able to effectively prioritize multiple and shifting requirements
Strong leadership/personnel skills and a business sense
Strong written and verbal communications skills
Demonstrated ability in contract negotiations and contract management
Self-starter and independent worker
Ability to maintain a high degree of confidentiality
Five (5) years previous supervisory experience in a busy security business environment
Excellent computer skills and aptitude in Microsoft products, including Outlook, Word, Excel, and Power Point as well as BambooHR and an On Watch software.
Benefits
Competitive salary
Health, drug, and dental benefits
Life and accident insurance
Generous annual vacation package
RRSP/TFSA matching program
Loyalty Award program
Flexible work arrangements where operationally feasible
Work-life balance as a priority
Education assistance funds and family scholarship programs
Advancement opportunities within a large, national organization
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