About the role

  • Senior Operations Manager leading the delivery of CNS security services across Nova Scotia. Responsible for operational performance, client satisfaction, and compliance with service standards.

Responsibilities

  • Leading the delivery of CNS security and security-related services across the province
  • Providing strategic and operational leadership to ensure contract compliance, service excellence, client satisfaction, and operational performance
  • Working closely with District Managers, the Atlantic Operations Centre, and Head Office departments to achieve CNS operational objectives
  • Managing the effective delivery of security services for CNS
  • Providing strong, decisive, and respectful leadership to the operations team
  • Overseeing that performance management targets are established and monitored for all direct reports
  • Conducting annual site visits to ensure contract compliance and client satisfaction
  • Investigating and resolving complaints from employees, clients, and the public pertaining to applicable sites
  • Ensuring compliance with personnel policy and advising managers & supervisors on personnel problems
  • Conducting performance reviews for District managers and regional managers

Requirements

  • Bachelor’s degree or a combination of related professional training and experience
  • Secret security clearance
  • RCMP Enhanced Reliability security clearance
  • Valid Nova Scotia driver's license
  • Superior problem-solving skills, able to analyze and predict future shortcomings before they manifest into larger issues
  • Superior client service skills
  • Excellent organizational skills and able to effectively prioritize multiple and shifting requirements
  • Strong leadership/personnel skills and a business sense
  • Strong written and verbal communications skills
  • Demonstrated ability in contract negotiations and contract management
  • Self-starter and independent worker
  • Ability to maintain a high degree of confidentiality
  • Five (5) years previous supervisory experience in a busy security business environment
  • Excellent computer skills and aptitude in Microsoft products, including Outlook, Word, Excel, and Power Point as well as BambooHR and an On Watch software.

Benefits

  • Competitive salary
  • Health, drug, and dental benefits
  • Life and accident insurance
  • Generous annual vacation package
  • RRSP/TFSA matching program
  • Loyalty Award program
  • Flexible work arrangements where operationally feasible
  • Work-life balance as a priority
  • Education assistance funds and family scholarship programs
  • Advancement opportunities within a large, national organization

Job title

Senior Operations Manager

Job type

Experience level

Senior

Salary

CA$80,000 - CA$85,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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