Lead Software Engineer role at Ouro, a financial services and technology company, focusing on application design, development, and mentoring engineers.
About the role
- Principal Engineer driving AI-powered transformation in conversational banking. Leading engineering efforts for voice bot migration from legacy systems at a major bank.
Responsibilities
- Provide technical leadership and architectural direction across AI Self-Service, with a strong focus on voice bot migration
- Lead the transition from legacy IVR to an AI-enabled voice platform, ensuring stability, scalability, and cost efficiency
- Design low-latency, highly available conversational systems suitable for high-volume voice interactions
- Drive enterprise-aligned architecture decisions, respecting service domain boundaries and integration patterns
- Advance agentic orchestration and generative AI capabilities within chat and voice experiences
- Uplift engineering practices across squads — including CI/CD, DevSecOps, testing, observability, and reliability
- Embed security, risk, and compliance considerations into conversational and AI system design
- Mentor engineers and influence technical strategy across crews without formal authority
Requirements
- Hands-on experience designing and building AI agents and agentic systems — including agent loops, Retrieval-Augmented Generation (RAG), tool/function calling, and orchestration workflows in production environments
- Proven experience delivering large-scale, distributed systems in complex or regulated environments
- Strong backend engineering experience (with full-stack exposure advantageous)
- Experience building and operating microservices in cloud-native environments
- A deep appreciation for performance and latency considerations — particularly in real-time or voice-based systems
- Experience modernising legacy platforms while balancing delivery risk and operational stability
- The ability to operate across multiple squads and influence technical outcomes at crew level
- Strong enterprise architecture awareness, including domain boundaries and integration complexity
Benefits
- Not specified
Job title
Job type
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Degree requirement
No Education Requirement
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