Bilingual Fact Check Editor reviewing CNN stories for accuracy and fairness. Collaborating across departments to meet high standards of journalism.
About the role
- Bilingual Consumer Advisor providing support and education on Coloplast products for end-users and clinicians. Engaging in customer service and maintaining quality records while ensuring effective communications.
Responsibilities
- Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.
- Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users.
- Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures.
- Responsible for data quality, including self-audit of work.
- Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians.
- Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner.
- Utilize available resources to stay current with industry developments and competitor's products, services and business activities.
- Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service.
- Complete monthly inbound and outbound call activity goals.
- Other duties as assigned.
Requirements
- Associates or Bachelor's degree and / or a combination of at least 1 - 6 years’ healthcare customer service/sales experience.
- Bilingual (English and Spanish).
- Experience in a call center environment preferred.
- Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone.
- Self-driven, to-the-point communicator.
- Highly structured approach with attention to detail and proper documentation of all work.
- Excellent verbal and written communication skills.
- Intermediate computer skills in MS Excel, PowerPoint and Word.
- Critical thinking and problem solving skills.
- Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool.
- Able to work well in cross-functional teams, independent, yet a team player.
- Passionate about identifying the correct solution and improving the end-user's quality of life.
- Ability to travel (approximately 10%).
- Healthcare industry experience preferred.
Benefits
- Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
- Access to company sponsored wellness programs and mental health resources.
- Paid leave of absence for qualifying events.
- Generous paid parental leave for both birthing and non-birthing parents.
- A competitive 401(k) plan with company match that vest immediately.
- Financial planning services to help you secure your future.
- Corporate discount programs for goods and services.
- Generous paid time off.
- Flexible work hours.
- Flexible work arrangement options to help you balance your personal and professional life may be available.
- Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
- Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
- A supportive work environment where everyone feels valued, and has a sense of belonging.
- Participate in team-building activities, volunteer opportunities, and company-sponsored events.
- Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
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