IT System Administrator responsible for maintaining Linux/Windows/AIX servers in a major Polish bank. Collaborating with business analysts and developers for system optimization.
About the role
- System and Network Administrator supporting level 2 technical incidents in Massy, France for a software development company. Responsible for incident resolution and technical support for users.
Responsibilities
- Prendre en charge et résoudre les incidents de niveau 2 : diagnostic avancé, analyse de la root cause
- Assurer une communication claire et proactive auprès des utilisateurs
- Fournir un support technique expert aux équipes Niveau 1
- Gérer l’ensemble du cycle de vie des tickets : catégorisation, priorisation, traitement, suivi et clôture
- Traiter les demandes de changement et veiller à leur conformité avec les processus internes
- Assurer ponctuellement la coordination de l’activité support en l’absence du Responsable Support
- Participer à la production de rapports d’incidents et d’indicateurs de performance (KPIs)
Requirements
- 2+ années d'expérience en support technique niveau 2
- Compétences en systèmes Windows Server (AD, DNS, DHCP, GPO)
- Maîtrise des systèmes Windows 10/11
- Compétences avancées en réseaux et protocoles TCP/IP, LAN, WAN, VPN, WiFi
- Compétences en virtualisation Hyper-V
- Expérience avec des outils de ticketing comme ServiceNow
- Connaissance des bonnes pratiques ITIL (un plus)
- Compétences en automatisation/scripting PowerShell
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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