Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- System and Network Administrator supporting level 2 technical incidents in Massy, France for a software development company. Responsible for incident resolution and technical support for users.
Responsibilities
- Prendre en charge et résoudre les incidents de niveau 2 : diagnostic avancé, analyse de la root cause
- Assurer une communication claire et proactive auprès des utilisateurs
- Fournir un support technique expert aux équipes Niveau 1
- Gérer l’ensemble du cycle de vie des tickets : catégorisation, priorisation, traitement, suivi et clôture
- Traiter les demandes de changement et veiller à leur conformité avec les processus internes
- Assurer ponctuellement la coordination de l’activité support en l’absence du Responsable Support
- Participer à la production de rapports d’incidents et d’indicateurs de performance (KPIs)
Requirements
- 2+ années d'expérience en support technique niveau 2
- Compétences en systèmes Windows Server (AD, DNS, DHCP, GPO)
- Maîtrise des systèmes Windows 10/11
- Compétences avancées en réseaux et protocoles TCP/IP, LAN, WAN, VPN, WiFi
- Compétences en virtualisation Hyper-V
- Expérience avec des outils de ticketing comme ServiceNow
- Connaissance des bonnes pratiques ITIL (un plus)
- Compétences en automatisation/scripting PowerShell
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Telephony Systems Administrator ensuring Call Center telephony systems operate smoothly. Providing technical support, managing integrations, and overseeing IVR functionality for optimal customer service.
System Administrator maintaining NFPA's Windows and Linux environments while managing Azure resources. Collaborating with development teams for CI/CD and DevOps integration efforts.
Systems Administrator to support CACI's Service Desk team, responsible for end - user applications and hardware/software troubleshooting. Covers a 24 - hour help desk, including evenings and weekends.
Senior Linux Systems Administrator at Boeing supporting ArgonST programs with Linux infrastructure. Involves technical leadership, DevSecOps principles, and collaboration with cross - functional teams.
Yardi Administrator managing the accounting and operations system for Housing Trust Group. Designing processes and training associates on the use of Yardi while ensuring system performance in Miami, FL.
Senior Systems Administrator optimizing Epic Systems within Northwest Permanente’s medical informatics department. Leading technical projects and collaborating with healthcare teams to enhance patient care.
Linux System Administrator managing Linux - based infrastructure for a successful travel marketplace in Turkey. Contributing to the optimization and performance of highly used systems.
Intermediate to Advanced level HPC Workload System Administrator at Leidos, supporting the DoD HPC Modernization Program. Engage in operations, testing, deployment, and administrative support for high performance computing environments.
Systems Administrator managing cloud technologies and IT operations at MRI Software. Collaborating on projects and maintaining system integrity while ensuring efficient IT services.