System Administrator II responsible for maintaining IT systems and support at Cleveland Clinic. Improving caregiver connectivity and ensuring workstation reliability.
About the role
- System and Network Administrator supporting level 2 technical incidents in Massy, France for a software development company. Responsible for incident resolution and technical support for users.
Responsibilities
- Prendre en charge et résoudre les incidents de niveau 2 : diagnostic avancé, analyse de la root cause
- Assurer une communication claire et proactive auprès des utilisateurs
- Fournir un support technique expert aux équipes Niveau 1
- Gérer l’ensemble du cycle de vie des tickets : catégorisation, priorisation, traitement, suivi et clôture
- Traiter les demandes de changement et veiller à leur conformité avec les processus internes
- Assurer ponctuellement la coordination de l’activité support en l’absence du Responsable Support
- Participer à la production de rapports d’incidents et d’indicateurs de performance (KPIs)
Requirements
- 2+ années d'expérience en support technique niveau 2
- Compétences en systèmes Windows Server (AD, DNS, DHCP, GPO)
- Maîtrise des systèmes Windows 10/11
- Compétences avancées en réseaux et protocoles TCP/IP, LAN, WAN, VPN, WiFi
- Compétences en virtualisation Hyper-V
- Expérience avec des outils de ticketing comme ServiceNow
- Connaissance des bonnes pratiques ITIL (un plus)
- Compétences en automatisation/scripting PowerShell
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
System Administrator maintaining optimal workstation availability and reliability at Cleveland Clinic. Troubleshooting, providing Help Desk support and documenting workstations.
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