Risk Analyst analyzing credit and financial risks for Goya, a FinTech company optimizing financial processes. Collaborating closely with various departments to ensure data - driven decisions.
About the role
- Director of Finance Shared Services Order-to-Cash at Coca-Cola. Overseeing O2C processes and delivering insights for European subsidiaries operating on Microsoft Dynamics 365.
Responsibilities
- Provide overall leadership and governance for O2C operations delivered through an offshored service provider, covering cash application, credit control, billing, dispute management, and revenue recognition.
- Define, monitor, and enforce service level agreements (SLAs), KPIs, and controls, ensuring high-quality, timely, and compliant O2C delivery across Europe.
- Lead and develop a small retained O2C team within the Finance Hub, setting clear accountability for policy, oversight, analytics, and stakeholder management.
- Deliver actionable operational and financial insights to guide regional and enterprise decision-making, with a focus on cash flow, working capital, revenue accuracy, and customer experience.
- Lead O2C scenario planning and ad-hoc analyses to assess impacts of commercial terms, credit policies, volume changes, and macroeconomic conditions.
- Help build and enhance O2C performance dashboards and reporting, leveraging D365 and Power BI to track KPIs such as DSO, unapplied cash, billing accuracy, dispute cycle time, and revenue leakage.
- Partner with Regional Finance, Commercial, Tax, and Controllership teams to ensure accurate billing and revenue recognition in line with accounting standards and local statutory requirements.
- Collaborate with IT and transformation teams to optimize D365 O2C processes, data quality, system controls, and integrations with upstream and downstream systems.
- Drive continuous improvement initiatives, including process standardization, automation, and AI-enabled tools (e.g., intelligent cash application, predictive credit risk).
- Act as the escalation point for O2C operational issues, vendor performance challenges, and cross-functional dependencies.
- Manage multiple priorities with agility, accuracy, and strategic focus in a multi-country, outsourced service delivery environment.
Requirements
- 7+ years of experience in O2C, Finance Operations, Shared Services, or related fields, with demonstrated experience managing offshored or outsourced service providers.
- Strong understanding of end-to-end O2C processes, including cash application, credit management, billing, and revenue recognition, preferably in a multi-entity European environment.
- Experience operating within a retained organization / finance hub model, including vendor governance, performance management, and issue resolution.
- Solid expertise in financial and operational analysis, working capital management, and performance reporting.
- Hands-on experience with Microsoft Dynamics 365 Finance & Operations and modern BI tools (e.g., Power BI) strongly preferred.
- Proven ability to translate operational data into insights and influence stakeholders across Finance, Commercial, and IT.
- Experience with automation, RPA, and AI-enabled O2C tools is a strong advantage.
Benefits
- Iconic Brand: Work on the most recognized brand in the world and be part of developing the brand's next chapter.
- Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights.
- Sustainability: Be part of a company that is committed to water stewardship, sustainable agriculture, sustainable packaging, and climate.
- Social Impact: Join a company that aims to improve people's lives through diversity, equity, inclusion, and community engagement.
Job title
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