Tax Relationship Management Associate supporting CPAs and senior team members in tax operations. Assisting with administrative tasks, document processing, and ensuring client service quality in a hybrid work environment.
Responsibilities
Support CPAs and tax professionals by assisting with administrative tasks that keep engagements organized and on track
Interact with clients professionally, helping collect documents, answer basic questions, and ensure a smooth service experience
Scan, organize, and process tax documents and returns, following established procedures and maintaining confidentiality
Assist with delivery of completed returns, including preparing e-filing packets and coordinating secure transmission of final documents
Use discretion within defined guidelines to prioritize tasks and maintain workflow efficiency
Maintain internal systems and records, ensuring client files, checklists, and tracking tools are accurate and up to date
Contribute to team operations, offering feedback and ideas that support process improvements and client service
Collaborate with tax and wealth teams, helping ensure administrative processes align with broader client goals
Demonstrate professionalism and reliability, contributing to a positive team culture and supporting senior team members as needed
Requirements
High school diploma or equivalent required; Associate’s degree preferred
0–2 years of experience in administrative support, client service, or tax operations
Experience in a professional office or client-facing role preferred
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Ability to exercise discretion and sound judgment in daily tasks
Proficiency in Microsoft Office and tax workflow systems
High attention to detail and commitment to confidentiality
Benefits
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
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