Claims Coordinator responsible for managing customer - related claims at Mohawk Industries. Collaborating with teams to ensure a smooth claims process while providing excellent customer service.
About the role
- Claims Representative managing low to moderate complexity commercial claims for CNA, ensuring quality and customer service standards. Responsibilities include investigating claims and communicating with customers.
Responsibilities
- Manages an inventory of low to moderate complexity and exposure commercial claims
- Investigates and resolves claims according to company protocols
- Communicates regularly with customers and insureds
- Verifies coverage and establishes timely and adequate reserves
- Conducts investigations to gather pertinent information
- Works with internal and external partners to facilitate claim outcomes
- Authorizes claim disbursements within authority limit
- Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
- Maintains compliance with state/local regulatory requirements
Requirements
- High school Diploma required
- Associates or Bachelor's Degree preferred
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
- Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
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