Supply Chain Solutions Specialist at BlackHawk Industrial managing the VMI vending platform. Ensures installation, maintenance, and customer satisfaction in warehouse environments.
About the role
- Supply Chain Operations Specialist at CEVA Logistics developing customer relationships and overseeing critical operations tasks. Leading logistics service delivery with a focus on excellence in supply chain operations.
Responsibilities
- Develop critical relationships with internal or external customers.
- Assist with account management such as maintaining customer profiles, details and service needs.
- Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
- Work with supervisors and trainers to ensure staff are trained.
- Prioritize and assign work and provides work direction.
- Assist with overseeing the processing of services and customer service commitments.
- Identify and provide services or assist others that require specialized or expedited handing.
- Track orders and shipments and assist with tracing as needed.
- Run, analyze, and summarize more complex operational reports and details.
- Prepare information required for quotes or address potential services; provide more complex quotes.
- Communicate with internal and external customers, carriers and providers on a variety of issues.
Requirements
- Education: High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred.
- Two years of office experience in a logistics/transportation environment.
- Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications.
- Ability to enter, review and verify documentation and information.
- Knowledgeable of customer service principles and practices.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car and hospitality brands
- Pet insurance
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance
- Tuition reimbursement program
Job title
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