Hybrid Bilingual Customer Advisor, English/French

Posted 2 weeks ago

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About the role

  • Conseiller clientèle fournissant une expérience unique pour une maison de luxe française. Assisting clients with inquiries and product information in both English and French.

Responsibilities

  • Deliver a unique experience to each client, in keeping with the brand’s promise of excellence.
  • Inform, advise and assist clients throughout their journey (product and fashion house information, orders and deliveries, after-sales service, sample requests).
  • Build a close, privileged relationship with clients.
  • Handle telephone reception and after-sales service for the fashion house’s boutiques.
  • Communicate practical information (product availability, opening hours, access, etc.).

Requirements

  • Your empathy, elegance and generosity enable you to deliver a unique and memorable experience to every client.
  • You have a knack for telling a story, sharing a heritage and creating an emotional experience.
  • Your strong sense of bespoke service for an international, high-end and demanding clientele is second to none.
  • Excellent spoken command of both languages combined with impeccable written accuracy (CEFR level: C1).
  • Previous experience in luxury, fashion, e-commerce or customer relations is preferred.

Benefits

  • Reimbursement of your transport subscription depending on your means of transport:
  • - 100% public transport pass reimbursement
  • - 50% Vélib’ subscription reimbursement
  • Payment of mileage allowance for car (outside Paris) or bicycle
  • Company restaurant – cafeteria – free parking
  • Supplementary health insurance and provident scheme
  • Works Council (CSE) and access to Air France subsidiary benefits after 6 months of service
  • Possibility of remote work according to the applicable company agreement

Job title

Bilingual Customer Advisor, English/French

Job type

Experience level

Mid levelSenior

Salary

€2,300 - €2,800 per month

Degree requirement

High School Diploma

Location requirements

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