Associate Analyst on a cross functional team analyzing data provided by customers. Ensuring project schedules are met and supporting internal teams with vendor interactions.
About the role
- SOC Analyst providing premium-level support for Cloudflare's security products and features. Engaging with customers and analyzing security threats across multiple platforms.
Responsibilities
- Monitor and investigate proactive alerts to identify attacks
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable
- Work with Engineering and Product teams to improve products and tools
- Communicate with customers via chat, email, and phone
- Review alerts to determine relevancy and urgency; create tracking tickets for incidents requiring review or escalation
- Adhere to SOC SLAs for alert response and customer communication
- Configure and manage security monitoring rules; contribute to tool and threshold improvements
- DDoS mitigation for OSI Layers 3, 4, & 7: filter malicious traffic using Cloudflare tools including Magic Transit, Magic Firewall, Advanced TCP Protection, WAF, Custom Rules, IP Access Rules, and Rate Limiting
- Maintain customer-specific SOC runbooks and escalation matrices
- Support SOC customer onboarding and deliver monthly security reviews
Requirements
- Strong understanding of internet protocols (TCP, UDP, ICMP, GRE, BGP)
- Networking fundamentals are crucial for success
- Analysis of traffic for attack anomaly detection and creation of mitigation rules
- Experience handling attack mitigation with knowledge of L3/4 and L7 attacks
- Command line / Bash shell proficiency
- Customer Facing or Technical support experience is mandatory
- Strong communication skills, including with VIP customers during active attacks
- Ability to remain calm under pressure
- Ability to work 24x7 rotating shifts
- Sysadmin skills - Linux, Mac, or Windows (Preferred)
- Knowledge of Cloudflare Security Products & Features (Preferred)
- Scripting skills, Python preferred (Preferred)
- Prometheus/Grafana monitoring experience (Preferred)
- Packet capture tools such as tcpdump or Wireshark (Preferred)
- API/GraphQL experience (Nice to have)
- Security certifications: GCIA, GCIH, GCFA, GCFE, CISSP equivalent (Strongly preferred)
- Network certifications: CCNA, CCNP (Nice to have)
Benefits
- Hybrid work model
- 24x7x365 proactive monitoring
- Support for customer onboarding
- Monthly security reviews
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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