Customer Success Assistant facilitating operations between clients and suppliers for risk management. Seeking analytical profiles to monitor compliance and improve processes.
About the role
- Network Security Engineer supporting Cloudflare's sophisticated customers in resolving technical issues and mitigating attacks. Engaging with various Cloudflare products and collaborating with Engineering and Ops teams.
Responsibilities
- Communicate with customers via chat, email, and phone
- Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
- DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable
- Work with Engineering and Product teams to improve products and tools
Requirements
- Fluent English speaker is a requirement
- Minimum 3 years working within a Technical Support team solving various technical issues
- Self-driven and capable of learning new technologies / systems / features with little guidance
- Fundamental understanding how the Internet works (OSI Model)
- Advanced understanding of internet protocols like TCP and UDP
- Computer Networking fundamentals, experience with iptables and looking glass
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- Packet capture analysis
- Experience in command line and tools, including curl, dig, traceroute, openssl, git
- Experience troubleshooting DNS, SSL / TLS, HTTP
- Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
- Experience writing scripts in Bash, Python, JavaScript or other scripting language
- Experience in working as part of a team in a customer-facing role
Benefits
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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