Hybrid Manager, Systems Engineering – Production

at Clio - Cloud-Based Legal Technology

• Job title: Manager, Systems Engineering – Production
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$176,000 - CA$264,000 per year
• Degree requirement: No Education Requirement
• Tech skills: AWS, Cloud
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Join Clio as a Manager of Systems Engineering, supporting product development and operational excellence. Collaborate with teams to enhance Clio's legal technology capabilities.

Responsibilities

• Defining the vision, and supporting your team in designing and implementing the architecture to power new global capabilities for Clio's customers.
• Authoring, reviewing, and shipping infrastructure-as-code in Clio’s cloud environments.
• Enabling product teams to self-serve issues and reduce the time-to-resolve for production issues by smoothing friction points through automation and creating observability tooling.
• Directly supervise, mentor, and collaborate with your individual contributors, and build cross-functional relationships across the engineering organization.
• Partner with Clio’s product development teams to support them in ensuring all of Clio’s products meet a high bar for security, performance, reliability, availability and change velocity.
• Work closely with the recruiting/people team to actively recruit and hire top talent to support Clio’s ambitious growth plans for our infrastructure and development teams.

Requirements

• Demonstrated success in people leadership in systems engineering, particularly in large-scale SaaS products.
• Competency in at least one software development language.
• Deep experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale.
• Diverse base of knowledge that allows you to help your team solve complex technical problems.
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects.
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market - and to coach, develop, and retain engineering talent; You are equally energized by both your own technical work as well as contributing to the career growth of your team.
• You have strong opinions that are weakly held, and foster that same attitude in others.
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate.
• You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.
• Growth mindset when it comes to process improvement and new technologies, especially AI.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years