Hybrid Senior Program Manager – Resident Services

at City Heights Community Development

• Job title: Senior Program Manager – Resident Services
• Job type: Full Time
• Experience level: Senior
• Salary: $80,000 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Diego, United States

About the role

• Senior Program Manager providing leadership for Resident Services programs across multiple housing sites at CHCDC. Ensuring program compliance, budget management, and staff supervision in California.

Responsibilities

• Provide leadership and strategic oversight for Resident Services programming across all assigned sites.
• Supervise, coach, and support Resident Services Coordinators, Intake & Outreach staff, and other program personnel.
• Lead program planning, implementation, evaluation, and continuous quality improvement processes.
• Develop performance benchmarks, track progress, and monitor program compliance with grants and contracts.
• Ensure accurate and timely documentation of resident interactions, services, and outcomes in Salesforce.
• Prepare monthly, quarterly, and annual program reports for internal leadership, funders, and external partners.
• Lead partnership development with service providers, education institutions, and community-based organizations.
• Coordinate with Property Management teams and CHCDC Housing staff to ensure cohesive service delivery.
• Identify opportunities for program innovation and enhancement, including new partnerships and service models.
• Assist in the annual Resident Services budget process, including forecasting, cost allocation, and spending oversight.
• Develop and update program policies, procedures, and operational standards.
• Support grant writing, grant reporting, and identification of new funding opportunities.
• Conduct regular site safety assessments and oversee follow-up actions.
• Represent Resident Services in organizational planning meetings, collaborative initiatives, and regional networks.
• Provide training, coaching, and professional development for Resident Services staff.
• Manage volunteer recruitment and engagement strategies.
• Participate in affordable housing advocacy efforts and represent CHCDC at community or policy-focused convenings.
• Perform other duties as assigned to support the advancement of Resident Services.

Requirements

• Bachelor’s Degree required ; Master’s Degree in Social Work , Public Administration, Education, or related field preferred.
• Minimum of five years’ experience in social services, community development, or affordable housing programs.
• At least three years of supervisory experience with demonstrated leadership abilities.
• Experience managing budgets, contracts, grant compliance, and program evaluation.
• Excellent communication skills, including report writing, presentations, and public speaking.
• Experience working with culturally diverse and multilingual communities.
• Strong analytical skills, with proficiency in data systems; Salesforce experience strongly preferred.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Benefits

• Health insurance
• Paid time off
• Professional development opportunities