Hybrid Resident Services Program Manager

at City Heights Community Development

• Job title: Resident Services Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $67,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Diego, United States

About the role

• Resident Services Program Manager overseeing daily operations management in Resident Services programs. Implementing and evaluating procedures while ensuring compliance and program success in San Diego.

Responsibilities

• Implement core program/service components and oversee progress toward program outcomes at all assigned sites
• Supervise and manage appropriate Resident Services staff in the delivery of programs/services and the evaluation of outcomes
• Collect and use program data as a tool for program supervision, evaluation, and improvement
• Participate in the annual Resident Services budget process
• Identify, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business and educational institutions
• Facilitate effective working relationships between Resident Services and Property Management staff
• Assist in the development and implementation of Resident Services policies and procedures
• Recommend, develop and/or provide Resident Services related training and staff development resources
• Identify and secure funding for Resident Services programs and initiatives
• Track and meet grant compliance requirements and prepare and submit reports in a timely manner
• Collaborate with housing development staff working on new projects or acquisitions to determine plans for Resident Services and provide input on physical plan decisions
• Conduct regular visual safety audits at all assigned sites to ensure safety of residents and staff
• Actively recruit volunteers and manage the Resident Services volunteer program
• Actively participate in regional meetings related to Resident Services
• Participate in Affordable Housing advocacy

Requirements

• Commitment to the mission of the organization
• Bachelor's Degree in a relevant field (Social Work, Sociology, Education, etc.) or equivalent experience
• Minimum of three years’ management experience; preferably in the nonprofit field
• Demonstrated supervisory skills with ability to lead a team and achieve results
• Experience in budgeting, supervising programs, and program evaluation
• Excellent internal and external communication skills, including public speaking, presentation and writing skills
• Demonstrated relationship-building skills; possesses solid judgment, critical thinking skills, and a sense of teamwork and community
• High proficiency in all areas of Salesforce, Adobe, SharePoint, Microsoft Office to include Outlook, Word, Excel and PowerPoint
• Must hold a valid CA Driver's License and current automobile insurance.

Benefits

• Equal employment opportunities (EEO) for all employees