Hybrid Research Specialist 5 – Financial Services Investigations

Posted last week

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About the role

  • Research Specialist at Citi supporting financial services investigations. Handling payment inquiries and training team members with minimal supervision.

Responsibilities

  • Supports the function by responding to payment and reconciliation inquiries in a timely matter
  • Utilizes judgment to process goodwill policy write-offs and have the ability to troubleshoot point of sale issues for merchants and processors
  • Assists with the training of new hires or team members
  • Make decisions with little assistance from lead or manager
  • Impacts the business by ensuring the quality of the tasks or services provided.

Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Ideal candidate will have check processing knowledge

Benefits

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Job title

Research Specialist 5 – Financial Services Investigations

Job type

Experience level

JuniorMid level

Salary

$43,960 - $57,340 per year

Degree requirement

High School Diploma

Location requirements

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