Research Specialist at Citi supporting financial services investigations. Handling payment inquiries and training team members with minimal supervision.
Responsibilities
Supports the function by responding to payment and reconciliation inquiries in a timely matter
Utilizes judgment to process goodwill policy write-offs and have the ability to troubleshoot point of sale issues for merchants and processors
Assists with the training of new hires or team members
Make decisions with little assistance from lead or manager
Impacts the business by ensuring the quality of the tasks or services provided.
Requirements
2-4 years relevant experience
High School diploma or equivalent
Ideal candidate will have check processing knowledge
Benefits
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Job title
Research Specialist 5 – Financial Services Investigations
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