Leader in Claims organization at Hiscox overseeing General Liability claims team. Requires extensive experience in claims handling and exceptional management skills.
CI
Hybrid Post Implementation Validation & Production Monitoring Manager – Consumer Credit Risk
Posted 2 months ago
About the role
- Post Implementation Validation & Production Monitoring Manager ensuring credit risk platforms operate effectively and meet compliance. Leading validation efforts and managing production monitoring for customer-facing systems in India.
Responsibilities
- Oversee the validation of all customer-facing credit risk platforms post-deployment
- Lead the development and execution of post-implementation validation frameworks
- Partner with risk management, IT, and operations teams
- Establish and manage a robust framework for ongoing production monitoring of credit risk platforms
- Implement real-time and batch monitoring processes
- Ensure all customer-facing credit risk platforms perform reliably in production
- Lead and support initiatives to continuously improve platform stability
- Ensure all post-implementation validation and production monitoring activities meet regulatory and compliance requirements
- Develop and maintain documentation and audit trails that demonstrate compliance
- Collaborate with internal audit, compliance, and regulatory bodies
- Lead efforts to enhance the governance and control frameworks for credit risk platforms
- Lead a high-performing team responsible for post-implementation validation and production monitoring
- Work with technology teams to design and implement advanced monitoring tools
Requirements
- 12+ years of experience in risk management, technology operations, or production monitoring
- Strong focus on credit risk platforms, model validation, and system performance
- Proven track record of leading post-implementation validation and production monitoring efforts for complex customer-facing systems in financial services
- Experience in managing operational risk for technology platforms
- Deep understanding of credit risk management, technology platforms, and operational risk controls
- Expertise in monitoring system performance and driving resolutions that prevent operational disruptions
- Strong knowledge of regulatory requirements related to credit risk, data management, and customer-facing platforms
- Bachelor's degree in information technology, Business, Risk Management, or a related field
- Advanced degrees (MBA, MS) and certifications in technology operations, risk management, or project management are preferred
- Familiarity with modern monitoring tools, risk management frameworks, and production systems used to assess technology performance in real-time (SAS/ Tableau/ AI)
- Experience in SAS, SAS/Stat, SQL is a must.
- Any Certifications are an advantage.
- Experience working with Digital, Data mining tools and technology is an advantage.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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