Senior QA Analyst executing quality assurance activities and functional testing for Dynamics 365 Finance & Operations. Working closely with business SMEs and engineering teams to ensure solution stability and accuracy.
About the role
- QA Senior Specialist leading quality assurance processes for insurance software products in Cincinnati. Managing teams and vendor resources to ensure delivery of quality solutions.
Responsibilities
- Own end‑to‑end quality strategy, execution, and outcomes for assigned products or programs, from intake through production release.
- Define, maintain, and execute integrated test strategies and plans spanning multiple teams, systems, and vendors.
- Embed quality early by partnering with Product, Delivery, and Architecture to shape scope, acceptance criteria, testability, and risk mitigation.
- Ensure testing requirements, dependencies, and environments are identified early and aligned with delivery milestones.
- Provide go/no‑go quality input for UAT and Production readiness decisions in partnership with Release Management.
- Provide day‑to‑day leadership, coaching, and accountability for assigned QA resources, including both employees and contractors.
- Set clear expectations for QA roles, responsibilities, deliverables, and quality standards across the SDLC.
- Support resource planning, onboarding, allocation, and performance feedback, ensuring capacity aligns with delivery priorities.
- Mentor QA team members to strengthen domain knowledge, technical depth, and quality leadership capabilities.
- Foster a culture of ownership, transparency, and continuous improvement within the QA function.
- Provide oversight and direction for vendor‑based and offshore QA resources, ensuring alignment to internal QA standards, tooling, and delivery expectations.
- Review and validate vendor test artifacts, metrics, and reporting; address quality gaps and performance issues proactively.
- Partner with vendor leads to drive predictable execution, continuous improvement, and cost‑effective quality outcomes.
- Escalate and resolve vendor‑related quality risks or delivery concerns in a timely, data‑driven manner.
- Oversee defect triage, prioritization, root cause analysis, and resolution across impacted teams.
- Analyze quality trends, defect leakage, and production incidents to identify systemic issues and improvement actions.
- Identify, track, and escalate quality risks; proactively remove barriers to delivery.
- Drive continuous improvement in QA processes, standards, and tooling based on data and outcomes.
- Drive adoption of AI‑enabled quality practices, such as test optimization, intelligent test data management, defect pattern analysis, and automated insights.
- Partner with automation and performance teams to ensure appropriate test coverage, efficiency, and CI/CD alignment.
- Leverage quality metrics and analytics to provide clear, actionable insights tailored to technical and executive audiences.
- Provide accurate, timely, and transparent test status, quality metrics, and risk reporting.
- Adapt communication style and depth based on audience (team, program, leadership).
- Act as the trusted quality advisor to Product and Delivery leadership.
Requirements
- 10+ years of experience in IT or Quality Assurance, with progressive responsibility
- 5+ years leading QA for complex products, programs, or value streams, including cross‑team delivery
- Demonstrated experience managing or leading QA resources, including contractors or vendor teams
- Strong knowledge of modern QA practices, SDLC methodologies, and Agile delivery models
- Experience leveraging AI‑enabled or intelligent automation tools to improve testing, reporting, or quality insights
- Proven ability to drive end‑to‑end quality ownership, risk management, and continuous improvement
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- Strong leadership, collaboration, and stakeholder management skills
- Excellent written and verbal communication skills
- Commercial insurance or regulated‑industry experience is a plus.
Benefits
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off
- paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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