Quality Assurance Engineer focusing on automated testing for payment - related functional processes. Joining the leading crypto brand in the Philippines with opportunities for career advancement.
About the role
- Quality Assurance Representative overseeing legal transcription quality management for Veritext. Collaborating with colleagues to ensure the accuracy and efficiency of legal transcript delivery.
Responsibilities
- Work collaboratively with colleagues, exhibiting company values
- Ensure that all communications are handled in a professional, timely, and courteous manner
- Communicate necessary information punctually, accurately, effectively, and report incidents to management
- Welcome change and continuously work to enhance job knowledge while bringing value to role
- Take ownership of your work; follow through until final resolution
- Provide transcriptionist support post-scheduling through job completion
- Conduct quality assessments of transcriptionists' work product
- Prepare and deliver feedback for transcriptionist and reporter review
- Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements
- Follow established processes and service-level agreements
- Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels
- Work within established production levels for various tasks
- Track and report information as requested
- Provide special task transcription support as assigned and in accordance with business needs
Requirements
- 2+ years transcription experience
- 2+ years’ experience in legal field
- 1+ year transcription QA experience
- 1+ year Scopist experience
- Experience editing AI transcriptions is a plus
- Experience providing written and in-person feedback
- Ability to proofread and edit documents effectively and efficiently
- Able to manage legal transcript content according to standards
- Able to manage simultaneous use of software applications
- Able to provide feedback in an effective and constructive manner
- Proficient in professional use of MS Office applications
- Advanced typing speed of 60+ WPM
- Superior written communication skills
- Advanced English language skills including grammar, punctuation and spelling
- Support-service oriented with strong interpersonal skills
- Dedicated professionalism with the ability to respond promptly and accurately
- Ability to retain details and process work accordingly
- Able to work independently in strict alignment with a team
- Excellent hearing and ability to easily discern details and speakers within audio recordings
Benefits
- Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
- Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more
- Employee equity and referral programs: when we succeed, you succeed!
- Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
- Matched 401(k) to help you save for your future
- Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
- Earned wage access: get a portion of the wages you earned prior to payday
- Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
- Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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