Hybrid Financial Service Representative – Outbound Calls, Bilingual

Posted 4 hours ago

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About the role

  • Outbound Financial Services Representative reaching out to clients at CIBC. Advising on financial services products and assisting with their financial needs through a fast-paced Contact Centre.

Responsibilities

  • Proactively reach out to clients through outbound calls to suggest financial services products
  • Engage in meaningful conversations to understand clients' financial needs
  • Quickly provide information and resolutions to clients' issues
  • Participate in ongoing learning to stay up to date with new and existing solutions

Requirements

  • Bilingual in French and English to support business operations outside of Quebec, Canada.
  • Ability to work independently as an Agent@Home
  • Wired Internet connection capable of supporting excellent call quality and high-speed response rate
  • Flexible to work from Monday to Friday from 9:00 AM to 08:00 PM and Saturday from 10:00 AM to 6:00 PM
  • Knowledge of CIBC’s comprehensive financial product offerings.

Benefits

  • Competitive compensation
  • Banking benefit*
  • Wellbeing support
  • Employee and family assistance programs
  • MomentMakers, our social, points-based recognition program

Job title

Financial Service Representative – Outbound Calls, Bilingual

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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