IT Product Manager specializing in Cloud Device and Identity Services for ECE Group, leading projects and strategies in Hamburg. Collaborating on security compliance and infrastructure support with a focus on innovation.
About the role
- Service Desk Manager overseeing IT Service Delivery and leading a centralized technical support team at ChenMed. Responsible for strategic direction and service quality across IT operations.
Responsibilities
- Responsible for technology business leadership and vision in IT Service Delivery
- Provides and maintains a single source of consistent information on all IT services delivered to business
- Ensures and verifies service performance against stated Service Level Agreements
- Establishes and directs the strategic long-term goals, policies and procedures for development, service, operations, COTS applications or application development environments
- Monitors performance of information technology systems and makes recommendations for improvements
- Oversees a centralized technical support and help desk team
- Manages relationships with IT vendors, service providers and contractors
- Grows and develops a team of IT professionals
Requirements
- BA/BS degree in Information Technology, Computer Information, Business Administration or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis
- A minimum of 5 years of professional work experience in the IT industry required
- A minimum of 1 years of experience in a supervisory/management position required
- IT certification preferred
- Spoken and written fluency in English
Benefits
- Career development and advancement opportunities
- Great work-life balance
- Comprehensive benefits
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