Hybrid Program Analyst

at CHA Consulting, Inc.

• Job title: Program Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Chicago, United States

About the role

• Program Analyst evaluating and improving operational and compliance performance of LevelUp program. Supporting strategic decision-making through data analysis and performance monitoring.

Responsibilities

• Review enrollment packets and determine eligibility for enrollment in the LevelUp program.
• Create new participant records of LevelUp participants into the TAAG case management system.
• Design and update training materials for LevelUp staff.
• Facilitate onboarding, ongoing technical assistance and training sessions for LevelUp staff
• Coordinate and track key LevelUp program milestones including enrollments, extensions, interims, and exits.
• Train and support new LevelUp coaches while serving as a liaison to HCV staff.
• Review participant packets for compliance and process them in Yardi or forward to HCV contractor as required.
• Reconcile annual progress addendums and collaborate with cross-functional teams to ensure HUD compliance.
• Conduct regular audits of LevelUp savings accounts.
• Analyze program data and trends to identify bottlenecks or areas for improvement with the existing enrollment process.
• Develop and maintain dashboards and program reports to track pay points, KPIs, and participant outcomes.
• Support the development of annual program budgets and forecasts in collaboration with department leadership.
• Review and process interim and grant requests.
• Track and reconcile grant funds and interim withdrawals; ensure alignment with program budgets.
• Conduct quality control reviews and internal audits.
• Manage caseload assignments, data corrections, and deletions in TAAG.
• Monitor and maintain the corrections log; resolve issues identified during packet reviews and audits.
• Collaborate with internal departments and external partners to improve data quality, systems and reporting accuracy.
• Lead business process reviews and recommend optimization strategies.
• Prepare and submit quarterly reports.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field is preferred
• Minimum of five years of related work experience in data analysis, quality control and compliance, finance, or auditing
• A combination of education and related work experience will be considered
• Experience with budget tracking and internal procurement processes preferred
• Proficiency in Microsoft Excel (pivot tables, formulas), Word, PowerPoint, and SharePoint with proven ability to master new software
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Knowledge of HUD regulations, Family Self-Sufficiency programs, and housing systems (e.g., Yardi)
• Advanced communication skills, analytical, and organizational skills
• Ability to train and support staff, facilitate meetings, and present findings to internal and external stakeholders
• Ability to work independently, manage multiple priorities, and meet deadlines
• Strong attention to detail and the ability to work effectively with minimal supervision.

Benefits

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.