Hybrid Senior Product Manager

at ChargePoint

• Job title: Senior Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $85,000 - $225,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: IoT, SQL, Tableau
• Location requirements: Hybrid, Campbell, United States

About the role

• Senior Product Manager at ChargePoint responsible for product portfolio development in the EV charging market. Driving customer experience and company profitability through innovative product solutions.

Responsibilities

• Product Management enables our customers and partners to scale their EV charging operations through the development of market-leading products, rooting them in customer experience while embedding operational scalability.
• As Senior Product Manager, you will be responsible for driving customer experience and company profitability by developing, evangelizing and maintaining your product portfolio, creating, managing, controlling and reporting on your roadmap in accordance with corporate objectives.
• As an integral part of the product team, you will quarterback the cross-functional formulation of strategy from definition to launch, working closely with experienced product managers and cross-functional stakeholders including software engineering, product marketing, go-to-market, business intelligence, and sales operations.
• ChargePoint is looking for a creative, collaborative and tenacious leader to take our suite of customer-facing EV charging service and support software products, like Support Portal, EV charging network performance analytics, and API platform, to the next level – launching and embedding innovative solutions, like generative AI, to drive engagement and productivity for external and internal stakeholders.
• This role may require traveling up to 20% of the time.

Requirements

• A minimum of 6 to 8 years of experience in product management, or other cross-functional and analytical role, defining and implementing products and solutions.
• Bachelor’s degree in computer science, engineering or technology-related field. MBA a plus.
• Domain experience with support workflows and platforms a plus.
• Domain experience in EV charging, solar, energy storage, IoT devices a plus.
• Passion for ChargePoint and our mission.
• Deep understanding of software product management including process and architecture best practices to guide discussions with software engineering, and design seamless user experiences with UI/UX.
• Demonstrated experience with technical product definition including process modeling, requirement gathering, data mapping and user-testing.
• Demonstrated experience with diving into software or data engineering problems not directly related to product responsibilities.
• High proficiency in product management tools such as Jira, Confluence, SQL, and MixPanel.
• Experience with development of Salesforce-based applications, particularly support workflows, and Agile methodologies, a plus.
• Excellent cross-functional team-player with demonstrated ability to coordinate and facilitate alignment between multiple, diverse stakeholders across different functions and levels of the business.
• Excellent written and verbal communication skills with ability to synthesize data and represent it clearly and simply for executives, customers and other stakeholders to drive decision-making.
• Bias towards action, even in areas of uncertainty, with cross-functional teams across multiple locations and time zones, to get things done.
• Demonstrated experience getting business cases approved and strategic decisions made with executive leadership.
• Well-developed understanding of how to deliver high impact improvements using qualitative or quantitative approaches.
• Strong Excel, Tableau, and other data analysis and financial modeling skills within a business context.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Wellness programs