Hybrid Credit Controller

at CFC

• Job title: Credit Controller
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Credit Controller responsible for timely collection of funds from brokers and managing aged debt. Supporting departmental targets and maintaining strong relationships with brokers and stakeholders in the insurance sector.

Responsibilities

• Responsible for active credit control, ensuring timely collection of funds from brokers.
• Escalate unresolved debt and initiate actions such as Final Chasers or Notices of Cancellation where necessary.
• Ensure cash is applied accurately and resolve queries where appropriate.
• Take ownership of queries and resolve issues to reduce aged debt.
• Monitor and follow up on debt over 60 days in line with departmental processes.
• Build strong broker relationships to ensure timely payments and issue resolution.
• Liaise regularly and collaboratively with underwriters and brokers to address overdue premiums and any payment delays.
• Respond to broker enquiries via phone and email.
• Distribute monthly statements.
• Escalate high-risk accounts and provide regular updates on aged debt.
• Provide support to other team members as needed, including assistance with cash allocation during busy periods.

Requirements

• Experience in Credit Control or IBA accounting within the insurance sector.
• Familiarity with multicurrency transactions and account reconciliation.
• Proficiency in Excel preferred.
• Strong communication and stakeholder management.
• Analytical and detail-oriented with good problem-solving skills.
• Organised and proactive; able to manage priorities in a fast-paced environment.
• Collaborative team player with a flexible approach.
• Ability to work independently and manage a high-volume workload.

Benefits

• Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
• Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
• Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.