Hybrid Director of Strategic Projects, Client Delivery

at Cedar Gate Technologies

• Job title: Director of Strategic Projects, Client Delivery
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Houston, United States

About the role

• Director of Strategic Projects leading complex client delivery initiatives for Cedar Gate. Focused on enhancing client satisfaction through effective project management and team leadership.

Responsibilities

• Oversee Project Managers who manage all internal strategic projects or client delivery projects, ensuring they deliver projects effectively, on time, and within project scope.
• Define and oversee the definition of project standards and best practices.
• Oversee portfolio-level activities, recognize cross-project dependencies and resource conflicts, and initiate discussions with senior leadership to resolve.
• Maintain and improve a formal process for client and senior leadership communication and management of portfolio-level activities.
• Work with senior management to prioritize various initiatives to keep them aligned with company goals.
• Oversee and coach project managers on their relationships with clients and internal stakeholders.
• Work with program and project leadership to communicate priorities to functional teams.
• Establish clear goals, responsibilities, competencies, and development plans for each team member, and keep an eye on progress to help everyone succeed.
• Mentor team members and contribute to their overall development.
• Engage and maintain relationships with stakeholders across the firm to effectively navigate the organization.
• Simplify complex topics and create innovative solutions for issues.
• Serve as an escalation point for the client relationship challenges related to client delivery and project management.
• Ensure team members are appropriately trained to handle day-to-day activities.
• Provide coaching and performance feedback through one-on-one meetings, staff meetings, and other communication as appropriate.

Requirements

• Over 15 years of professional experience with significant advancement in Project Management or Professional Services.
• Minimum of 8 years of experience in healthcare, including Data Analytics, Capitation, Population Health, Revenue Cycle Management, Clinical Quality Measures, or related areas.
• Project Management Certifications (PMP, PgMP, or equivalent) strongly preferred.
• Strong ability to communicate with executives and clients and be comfortable presenting in front of large groups.
• Greenfield project creation and strategic project portfolio planning experience.
• Strong understanding of the use of project/software development workflow tools.
• Experience leading and training project managers in a management position.
• Strong understanding of software development processes and requirements.
• Willing to travel to client and executive meetings when necessary, typically less than 25%.
• Must be able to work and communicate with the client, including the ability to understand the client's requirements and troubleshoot implementation issues.
• Ability to persuade, encourage, and motivate others while actively listening to them.
• Bachelor's Degree in an appropriate field of study or equivalent work experience; Master's Degree preferred.
• Currently eligible to work in the U.S. without assistance in getting an employment visa or work authorization.

Benefits

• Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.
• Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas.